The inherent high reliability of Frequentis products, combined with their failsafe, redundant and distributed design, ensures smooth operation for customers with mission-critical applications. The solution provides the unique capabilities and functionality required for day-to-day emergency response operations. It also provides the capacity needed to withstand the heaviest demands of a worst-case disaster scenario.
With an installed base of users in Europe, the Middle East, Asia and the United States, the company is serving some of the largest and most demanding public safety institutions in the world. During the 2012 London Olympics, the Metropolitan Police Service relied on the company to support the largest command and control centre in Europe, consisting of more than 600 working positions and 60,000 CCTV cameras in use for video surveillance.
The integrated command and control system (ICCS) brings together voice, video and data in support of NENA i3 (NG911), EENA LTD (NG112), TCCA and ETSI industry standards. Supporting seamless patching between multiple media – such as emergency calls, TETRA and LTE – is a key feature of the system. If desired, the company can integrate an end-to-end control centre solution – building on ICCS and working with partners – to include sensors, cameras, video and data analytics, mobile applications and even the furnishings for the centre itself.
The Frequentis multimedia integration platform 3020 LifeX™, the company´s latest ICCS, utilises a service-oriented architecture (SOA), combined with multi-tenancy capabilities, in order to support virtualisation of control centre operations in hosted data centre deployments. Virtualisation is not only about the ability to reduce costs for organisations under constant pressure to do more with less; it is - more importantly - about open standards, the integration of data across multiple systems, the ability to present this data in a consistent format across multiple agencies and – specifically for special events – to scale up or down the user clients on demand. Use of standard web-client technology enables key information to be presented on any mobile device with proper security authorisation, dissolving the physical borders of a control room.
Thorough documentation of all activities and events is a vital task for mission-critical control centres. The DIVOS logging system collects and archives phone and radio communication, while also capturing screens, giving operators and investigators easy access to securely stored information. DIVOS scales from single to distributed logging systems and provides powerful web services for full integration with other mission-critical information systems. As agencies evolve toward IP-based technologies for emergency call taking (NG112/NG911) and broadband radio communications (LTE), Frequentis is leading the way with innovative solutions that dissolve physical borders that currently define a control centre.