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Specialised Communications

Specialised Communications

Supporting land, sea, air and space communications

Within specific industries there is a need for specialised communication solutions. Frequentis meets these challenges by working in close partnership with customers to understand their requirements and provide a solution that will address the challenge at hand.

Currently, solutions related to voice communications and conferencing are the key areas of focus. Over time this area will expand as industries evolve and require additional functionality.


Austro Control Dronespace
Mission Control Voice Conferencing at NASA’s Johnson Space Center (JSC)

Norbert Haslacher appointed CEO of FREQUENTIS AG

Norbert Haslacher, a successful manager and IT expert, will head the Frequentis Group, an international provider of communication and information solutions for safety-critical applications. Before his Frequentis assignment, Haslacher spent more than 15 years at CSC (Computer Sciences Corporation), a global IT services company focusing on application development, systems integration, outsourcing, cloud, big data, and cyber security.

During his tenure with Frequentis, Haslacher has been able to contribute his extensive software knowledge as well as his broad international experience.



Supporting the future of space operations voice communications. Since 2009, the company has been working with space agencies in the United States (NASA) and Europe (ESA) on the latest voice communications technology. This includes the Deep Space Network, the largest and most sensitive scientific telecommunications system in the world. Additionally, the Launch Control Center at Cape Canaveral which supports International Space Station (ISS), and almost all other manned and unmanned space flight missions operated by NASA and ESA. The Frequentis mission voice conferencing system is a major part of the agencies’ infrastructure at mission control.

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Frequentis VCS3020 MOVE Systems are the Standard for Mission Voice at NASA.

The VCS3020 systems are replacing all large legacy voice systems at NASA space flight centers around the world as part of the NASA Mission Operations Voice Enhancement (MOVE) project. The project is a national program for all major NASA sites to reduce the different types of operator positions that have historically been in use across the different operations locations. 

The NASA space operations centers support space flight centers, tracking and data relay and deep-space communications. The new systems provide the latest telecommunication technology, teleconferencing technology and have Voice-over-IP (VoIP) built in.

Praised for their user friendly interfaces (keysets), the Frequentis VCS3020 systems are now the standard for mission voice in NASA. They support all of NASAs manned and unmanned space missions. Some key statistics defining this program:

  • Scalability of over 1,000 VoIP operator positions per system
  • More than 4,000 operator positions and eighteen systems delivered
  • Five different types of operator positions currently in place reduced from 23 different types originally
  • Highest availability > 99.999%
  • Logistics and maintenance costs reduced through standardization
  • US Government approved security.

All NASA MOVE systems are assembled at the Frequentis USA plant in Columbia, Maryland, USA, which helps to enable global installations; from Kennedy Space Center in Florida to the Deep Space Communication Complex in Canberra, Australia.

Conference Control

Voice conferencing is at the core of most of the world’s large mission control centers. The Frequentis solution is currently used by NASA, ESA, the FAA and many other customers and is based on the VCS3020 conference control system providing all functions and features required for large scale, mission critical voice teleconferencing. As all teleconference operators know, an easy-to-use and workflow optimized user interface is one of the most important features of a teleconference system.

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Conference Control Systems (CCS) are at the core of the company’s modular VCS3020 communications platform providing the highest availability (>99.999%) and scalability in the market, with over 3,000 concurrent conferences within a single system.

CCS allows for conferencing features to be configured based upon the specific need at any given time. This includes planned and unplanned conferences, with and without a secure access code reaching multiple audiences at the same time.  The features are detailed further below:

  • Ad Hoc – Used to set up unplanned conferences
  • Meet Me – Allow scheduled conferences with/without PIN security
  • Progressive – Used to create large call out conferences
  • Preset – Blast out of simultaneous calls to participants.

The VCS3020 includes the latest in user interface design supporting intuitive operation, single-click conference controls, the use of homepage concept with user and role management and the latest IT security standards are already built-in. The system can be deployed centrally in an agency-wide data center or at individual campus locations.



In addition to the functionality already discussed, the CCS supports many state-of-the-art requirements, such as:

  • Commercial-Off-The-Shelf (COTS), fully digital conferencing bridge
  • Extensive telephone and intercom features (Transfer, Hold, Barge, Override, etc.)
  • Non-Blocking Design
  • Optimized user experience with Guided User Interface
  • Optimization using latest value chain analysis methods
  • Ergonomic position design allowing for positional flexibility
  • Broad Built-In-Test (BITE) functions reduce maintenance time
  • More than 15 years manufacturer support protecting investment
  • Made in the United States


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