The inherent high reliability of Frequentis products, combined with their failsafe, redundant and distributed design, ensures smooth operation for customers with mission-critical applications. The solution provides the unique capabilities and functionality required for day-to-day emergency response operations. It also provides the capacity needed to withstand the heaviest demands of a worst-case disaster scenario.
With an installed base of users in Europe, the Middle East, Asia and the United States, the company is serving some of the largest and most demanding public safety institutions in the world. During the 2012 London Olympics, the Metropolitan Police Service relied on the company to support the largest command and control centre in Europe, consisting of more than 600 working positions and 60,000 CCTV cameras in use for video surveillance. Three years later, the company´s voice communication solution integrating analogue and digital radio was used to support the G7 Summit at Schloß Elmau - the largest operation in the history of the Bavarian Police with up to 18.000 emergency services personnel protecting heads of governments while controlling demonstrations.
ASGARD is one of the most flexible and advanced voice communication systems for emergency services. The modular, fully software-based concept meets even the most complex communication requirements of small and medium-sized fire brigade and rescue control centres – including calls, telephony over ISDN and SIP, analogue and digital radio systems, as well as air and coastal radio. It also supports a wide range of popular messaging services, allowing the transmission of location details and images.
Emergency services require fast action, but also transparent documentation of all processes. ASGARD´s fully integrated, redundant documentation system can record - in addition to audio signals - all available information as well as meta data or eCall information.
ASGARD has a completely user-configurable interface and offers comprehensive integration with incident management systems. Its design offers maximum reliability and availability and enables seamless integration into existing and future infrastructures. ASGARD runs entirely on standard hardware on both the server and client side and is based on pure IP communication of all voice and signaling information.
The integrated command and control system (ICCS) brings together voice, video and data in support of NENA i3 (NG911), EENA LTD (NG112), TCCA and ETSI industry standards. Supporting seamless patching between multiple media – such as emergency calls, TETRA and LTE – is a key feature of the system. If desired, the company can integrate an end-to-end control centre solution – building on ICCS and working with partners – to include sensors, cameras, video and data analytics, mobile applications and even the furnishings for the centre itself.
The Frequentis multimedia integration platform 3020 LifeX™, the company´s latest ICCS, utilises a service-oriented architecture (SOA), combined with multi-tenancy capabilities, in order to support virtualisation of control centre operations in hosted data centre deployments. Virtualisation is not only about the ability to reduce costs for organisations under constant pressure to do more with less; it is - more importantly - about open standards, the integration of data across multiple systems, the ability to present this data in a consistent format across multiple agencies and – specifically for special events – to scale up or down the user clients on demand. Use of standard web-client technology enables key information to be presented on any mobile device with proper security authorisation, dissolving the physical borders of a control room.
Development towards holistic omnichannel communication
Frequentis recognises the changing demands on blue- and orange-light emergency services as well as the emerging security challenges. In response, our complete control room solutions provide greater interoperability and usability, as well as flexible collaboration with partner agencies and stakeholders. These benefits are achieved by harmonising all forms of contact, dispatch and communications technologies to create a holistic view through omnichannel communication and appropriate handling/sharing of any event intelligence as it arrives.
Discover more about our unified communication and collaboration platform - currently only available in the UK - here.
Emergency control centres play an essential role in helping the public stay safe – and recording every communication helps control centres to enhance the quality of their response and meet legal requirements.
Discover more about advanced safety-critical logging with DIVOS here.