This data protection statement explains how Frequentis AG and its subsidiaries (“Frequentis”) handle and process personal data collected on the website www.frequentis.com and its subsites, as well as personal data generated by other communication with you, unless an existing contractual relationship with you already provides you with the requisite information.
We also inform you about your rights as a concerned person, and how you may control collection and processing of your personal information.
1.1 Contacting us without using our website
If you contact us by other means of communication than our website, for example by phone, email, instant messaging or by sending us a hardcopy letter, we will process at least your name, contact data and the fact that you have contacted us and when you did so electronically, by entering it in a database which is appropriate for handling your enquiry. If necessary for understanding or resolving it, we will process any other personal data you have voluntarily provided us with during the course of your request, thus based on your consent and the purpose defined by you (Art 6(1)(a) GDPR). If you contact us in relation to a new project, we will conduct the processing on the basis of Art 6(1)(b) GDPR.
We will delete your personal data once your enquiry has been resolved and our record retention obligations under applicable statutory regulations have been fulfilled.
In case you have contacted us to request to receive newsletters or other information from Frequentis from time to time, for example by giving us your business card and asking us to put you on our mailing lists, you may revoke this consent at any time without providing reasons. To revoke your consent, please use the contact form or the unsubscribe link indicated in our newsletters and in similar emails sent to you.
1.2 Publicly available areas of our website
You can use the publicly accessible areas of frequentis.com without disclosing your identity. In case we explicitly ask you for personal information (e.g. name, e-mail address, relevant region/market), for example when you use the contact form or register for a newsletter, you do so voluntarily. We only use the information provided by you for our own business purposes, such as sending you the requested material.
If you communicate with us by using a contact form on frequentis.com, the information marked as “required” is necessary for us to efficiently handle your enquiry. You may provide any further information voluntarily. We thus process the information provided by you through the contact form on the basis of your consent (Art 6(1)(a) GDPR). We will delete this personal data once your enquiry has been resolved and our record retention obligations under applicable statutory regulations have been fulfilled.
In case you have given consent to receive newsletters or other information from Frequentis, you may revoke this consent at any time without providing reasons. To revoke your consent, please use the contact form or the unsubscribe link indicated in our newsletters and in similar emails sent to you.
1.3 Areas requiring a login
1.3.1 Subsites available to customers
Several areas of our website are available to customers only and require dedicated login credentials, such as the areas where a customer can submit various support tickets. While links to these areas are provided in the section “Support” on the website, customers would have already received the necessary information to login to these areas in the course of the project.
Any personal data exchanged between you and Frequentis in such areas is governed by the contract between Frequentis and your organisation and the data protection provisions of that contract. In case you are required to self-register for a customer service in order to use it, the personal information you might have entered (e.g. name or login ID, contact data, your organisation) and which is marked as required by us is necessary to link your account to the relevant customer contract and perform authorisation checks, and will only be used by us for that purpose. We will delete your personal data pursuant to the contract which was concluded between your organisation and Frequentis AG or one of its subsidiaries.
1.3.2 Job applicants – career.frequentis.com
You can read our job offerings without having to disclose your identity. In order to apply for an offering or to express your general interest in working for Frequentis, you first need to register at our “Careers at Frequentis” portal by entering your name and e-mail address. This information is used to administer your account on a technical level. How we use your name, contact data and any further information you provide to us beyond registration is explained by the Data Privacy Notice for Job Applicants, which is notified to you before you enter your data in that area of our website.
Our website uses so-called “cookies”. Cookies are small text files which are stored by our website on your computer. They enable us to analyse how our website is used and also allow us to see when you visit our website again. You can configure your browser in such a way that frequentis.com no longer can store cookies on your computer (if you do so, you also would have to delete the already existing ones). If you disable all cookies, this might affect your user experience negatively. You can choose Cookies yourself via the Cookie Banner by pressing the “Accept All” or “Reject All” Button. Via the button “Manage Cookies” it is possible to update your preferences by choosing or rejecting separate cookies. For more information about the functions of each category of cookies refer to the Button “Manage Cookies”.
1.5 Logging and protocols
When you visit frequentis.com, your internet access provider and, depending on your settings, your browser makes certain information accessible to us, such as your IP address, time and date of your visit and its length, the operating system used, version and language settings of your browser, as well as the hyperlinks contained on a frequentis.com webpage you have clicked on and how you move through the website. If you have reached frequentis.com through a link on a different website, it is possible to see that website as well. If you have reached frequentis.com through a search engine, it is possible to see which words you have used in the search.
We process the mentioned types of data to pursue our legitimate interests pursuant Art 6(1)(f) GDPR, which are:
- facilitating flawless connections to our website
- ensuring our website can be used comfortably
- analysing system security and stability
- further technical-administrative purposes.
These logfiles are automatically deleted after 30 days. In case there was a security incident, we will retain individually involved records longer than this period for forensic purposes, and only delete these records after fulfilment. In any case, full IP addresses are only accessible by specially designated persons in our IT department and will not be processed for any other purpose than investigating a security incident.
1.6 Transfer of your personal data
We do not transfer your personal data to third parties unless you have explicitly consented to such a transfer or we are entitled or obligated to do so, for example based on Art. 6 GDPR or under the laws of an EU or EEA member state. In some instances, we use third parties as data processors as allowed under the GDPR, and whenever we do so, Frequentis AG remains fully responsible for that processing as the data controller. For example, www.frequentis.com is hosted by internex GmbH, Lagerstraße 15, 3950 Gmünd, Austria.
From time to time, we transfer the personal data you have entrusted us with between individual companies belonging to the Frequentis group of companies, for the purposes mentioned above. The Frequentis internal transfer is made on the basis of our legitimate interest to offer you more complete and integrated services or in order to fulfil our contractual obligations towards you.
1.7.1 Google Maps
To easily show you how you can find our offices and in which countries we have customers and references, we have integrated Google Maps into our website.
Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
To better inform you about what we do at Frequentis, we have embedded video clips on certain pages of our website which are hosted by YouTube.
By visiting a page on our website which has an embedded clip hosted by YouTube, a connection to a YouTube server is made, and in this process the data made available by your browser, such as your full IP address, is collected and processed by YouTube.
1.7.3 Google Analytics
Our website uses Google Analytics, a web analysis service from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called cookies, text files that are stored on your computer and allow analysing how you use our website. The information contained in these cookies (including your shortened IP address, so you remain anonymous towards Google) is transferred and stored on a Google server in the US. Google will use this information to evaluate how people use our website, prepare reports of website activities for us and deliver other services connected with the use of the website. Additionally, Google may transfer this information to third parties if it is legally required or if third parties process these data on request of Google. Google will not in any case establish a combination between your IP address and other data from Google.
You can object to the use of your data through Google by installing a so-called add-on in your browser. Follow this link that leads you to the plugin on a Google site: http://tools.google.com/dlpage/gaoptout.
220.127.116.11 Share button
Pages in the “News” and “Press Releases” sections of our website have a LinkedIn share button, identifiable by this icon:
No information is transmitted to LinkedIn by our website unless you click on the icon. Clicking on the icon takes you away from our website and directly to LinkedIn. By this operation, LinkedIn will learn your full IP address, the page on our website the LinkedIn icon was located on and, depending on your browser settings, your browsing history. Please note that we have no knowledge about what data exactly LinkedIn retrieves from visitors to its site.
LinkedIn is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.
18.104.22.168 Insight Tag for LinkedIn Campaigns
We are executing a script on certain subsites of our website that helps us to evaluate the success of our advertisement campaigns on LinkedIn. In case you reached our site by clicking one of our LinkedIn-Ads on the LinkedIn Website and additionally enabled Cookies on our website, this script will tell us that you reached our site by clicking our LinkedIn-Ad on the LinkedIn Website. You can avoid this by disabling the cookies with the “Reject All” Button upon your first visit of our Website or at all times in the “Manage Cookies” section.
For the time being, this script will only be executed on the following subsite:
1.7.5 Facebook (share button)
Pages in the “News” and “Press Releases” sections of our website have a Facebook share button, identifiable by this icon:
No information is transmitted to Facebook by our website unless you click on the icon. Clicking on the icon takes you away from our website and directly to Facebook. By this operation, Facebook will learn your full IP address, the webpage on our website the Facebook icon was located on and, depending on your browser settings, your browsing history. Please note that we have no knowledge about what data exactly Facebook retrieves from visitors to its site.
Facebook is Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.
1.7.6 Twitter (Twitter button)
Pages in the “News” and “Press Releases” sections of our website have a Twitter share button, identifiable by this icon:
No information is transmitted by our website to Twitter unless you click on the icon. Clicking on the icon takes you away from our website and directly to Twitter. By this operation, Twitter will learn your full IP address, the webpage on our website the Twitter icon was located on and, depending on your browser settings, your browsing history. Please note that we have no knowledge about what data exactly Twitter retrieves from visitors to its site.
Twitter is Twitter Inc. 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
We use Eloqua on our Website and for our email services. Unless a Cookie is already stored on your device Eloqua will store a permanent Cookie to provide for a better user experience, tracking and analysis. Emails sent with Eloqua use tracking technologies. We use this data primarily to find out in which topics you are interested in by tracking whether you have opened the email or not and which links you have clicked. We then use this information to personalize the emails we send you, to improve our services and to connect this information with existing tracking or profiling information.
It cannot be ruled out in any case that, while performing support and administrative services as part of their contractual obligation, employees of Oracle Corporation outside the EU might have access to user data s. Thus, we have ensured that Oracle Corporation reaches an adequate level of data protection by providing for appropriate safeguards under the GDPR.
Cookies are automatically deleted after 13 months if you do not delete them before.
The legal basis for processing your data with the help of Eloqua is your given consent following the requirements set forth under Article 6(1) lit. a GDPR. You can withdraw your consent at any time with effect for future data processing pursuant to Article 7(3) GDPR.
If you wish to prevent the use of Eloqua on your device in the future, it can also be done by clicking the following link: www.oracle.com/legal/privacy/privacy-policy.html#opt-out
You can use the “Manage Cookies” Button to delete the stored Eloqua Cookie by deactivating the cookie category “Personalization”.
For Webinars we use the platform GoTo Webinar.
If you sign up for one of our webinars we will process your full name , e-mail-address, company name and company address (optional) to send you a link to the webinar you signed up for. If you provide us with information of any special interest in certain activities, events or products of Frequentis (optional), we will process this information to send you newsletters or other information (but always limited to marketing purposes) related to the information you gave us. This will be done through the tool Eloqua – see 1.7.7 of the Privacy Notice. We will ask for you consent to receive such newsletters in a separate E-Mail (see 1.1. of the Privacy Notice).
The legal basis for this processing is your consent (Art 6 para 1 lit a GDPR). We might also process certain data on the legal basis of a legitimate interest (Art 6 para 1 lit f GDPR).
Your personal data is being processed as long as it is necessary for the purpose of the processing. You can withdraw your consent at any time with effect for the future. We will delete your personal data after you have withdrawn your consent for processing the data or requested the deletion of your data.
Since GoTo is based in the USA, it has to comply with legal acts enacted by the USA which, under certain conditions, oblige GoTo to release personal data to law enforcement authorities in the USA (further information can be found here).
1.9 Your rights as a concerned person
We hereby inform you that pursuant to Article 15 et seq. GDPR you have the right to obtain information on the personal data concerning you, as well as rectification or deletion or limitation of processing or of a right to object to processing as well as of the personal data right to have data portability.
Likewise, under Article 77 of the GDPR, you have the right to complain to a data protection supervisory authority if you consider that the processing of your personal data in breach of the GDPR.
If the processing is based on Article 6(1)(a) GDPR or Article 9(2)(a) GDPR (consent), you also have the right to revoke the consent at any time without affecting the legality of the processing on the basis of the consent until the revocation. As a user of our website, you have this right when you have registered for a newsletter or as a job applicant, for example.
1.10 Change of our data protection policies and statements
If you have any questions regarding the processing of personal data by Frequentis, please contact the Data Protection Officer of Frequentis AG directly by sending an e-mail to email@example.com. If your enquiry concerns a Frequentis subsidiary, it will be forwarded to that subsidiary or its Data Protection Officer.