The next chapter in state-of-the-art incident management

Most of our customers are already familiar with Frequentis REM, which has become the most complete rail incident management system available. REM leads staff though operational incidents and emergencies, instantly identifying internal and external actors, automating and speeding up the communication process, and detailing every communication and action taken in a single recording that satisfies all legal requirements.

In recent years, we have extended REM’s features to provide even more functionality, such as seamless integration with Frequentis voice communication systems or event triggers (ranging from video detection to lone worker protection). With Mobile REM, Frequentis has opened up the next chapter in state of-the-art incident management. It is not simply the transfer of existing REM functionality into a smartphone app, but an innovative approach that addresses completely new use cases to empower the team formed by the incident manager in the control centre and the officer on site.

The Mobile REM app gives on-site staff immediate access to all relevant, incident-related contacts and data. At the same time, control centre staff can monitor or instantly review any communication, photo or voice memo made or taken with the mobile device, giving them a vastly-improved overview of the incident.

Interested? Read more in our folder.