LifeX
Enabling call handlers and dispatchers to manage emergencies efficiently when seconds counts
Frequentis 3020 LifeX is a mission-critical communication and collaboration platform for public safety organisations that are modernising to next-generation operations. It combines emergency communications, multimedia, open integration, and resilient control-room operations in one platform. Frequentis Public Safety is helping organisations introduce new capabilities such as NG112/NG911 and MCX while continuing to work with side-by-side with legacy systems. 3020 LifeX has been a trusted market leader for more than a decade, powering over 4,000 operator positions worldwide.
Unique safety architecture
3020 LifeX is engineered for the highest levels of resilience required in public safety. Its carrier-grade, flexible architecture is open for integration with any existing or future infrastructure and supports on-premises, private cloud or as-a-service deployment models. Scalability is built in, allowing organisations to add computing power as needed, even for temporary or large-scale operations.
Providing access to more communication modes
3020 LifeX helps operators handle new communication channels and richer incident information without disrupting the way they work. By bringing voice, text, multimedia, and connected system data together in a familiar environment, it supports smoother adoption, less retraining, and more confident decision-making in high-pressure situations.
Modernising without disruption
Unlike solutions focused mainly on call handling, CAD, or broadband communications, 3020 LifeX is built to unify control-room communications across channels, systems, and operational domains. The result is a lower-risk path to next-generation public safety communications, with open integration, flexible deployment, and continuity for end users.
Dissolving control room borders
With 3020 LifeX, any device becomes a working position. Web-based user interfaces and the platform’s flexible audio handling make it easy to deploy across a wide range of environments. Different communication methods and technologies, regardless of channel, are integrated through a unified adapter concept, supporting modern control room workflows and touch-based interactions.
Use case: crash alarm for immediate, multi-channel alerting for aviation emergencies
The Frequentis crash alarm system provides fast, reliable, coordinated emergency notification for airports and aviation rescue services, ensuring that critical information reaches all responders within seconds. When activated, it instantly distributes alerts across systems, radios, control room interfaces, SMS and digital platforms such as 3020 LifeX and OnSite, enabling air traffic control, rescue services and operations teams to mobilise without delay. Built on resilient local hardware, integrated communication channels and digital incident management, the system ensures fail‑safe activation, shared situational awareness and seamless coordination – even during network outages or disaster scenarios.
Key benefits
Mission-critical multimedia communication and collaboration platform.
- Unified
- Scalable
- Standardised
- As a Service
- Evergreen® lifecycle
Is a powerful, modular, and future-ready foundation designed to support mission-critical communications and collaboration in modern control rooms. Built for environments where every second counts, it seamlessly connects operators, field units and the public through an open, data-centric architecture that adapts to evolving operational needs.
It delivers the full power of the 3020 LifeX public safety communication platform through a flexible, cloud-based deployment model. Designed for organisations seeking maximum agility and minimal IT overhead, LifeX as a Service provides all the mission-critical features of the proven 3020 LifeX platform—without the need for on-premises infrastructure.
It delivers complete, reliable, future-ready recording for mission-critical operations. It securely captures all voice and data communications within the 3020 LifeX ecosystem – across telephony, radio, and multimedia channels – making them easily retrievable and fully compliant with industry standards.
It empowers organisations to secure both signalling and media communications. By continuously monitoring and filtering incoming traffic, it reduces the risk of cyber-attacks, denial-of-service attacks and fraud attempts at the edge of the network.
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