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Sydney Trains enables faster incident resolution with FREQUENTIS technology in its Rail Operations Centre (ROC)

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Frequentis Rail Emergency Management (REM) solution prepares Sydney Trains for future passenger demand

The Frequentis Incident and Crisis Management (ICM) solution has been officially taken into operation, enhancing the way that Sydney Trains manages and resolves incidents on its railway network. Sydney Trains operators can now enter incident information in real-time, increasing efficiency and boosting operational performance. Implementation has taken place over a phased project roll-out. The REM client has been in use in Sydney Trains Rail Operations Centre (ROC) by Incident Managers since December 2018.  The mobile application and web portal is being deployed to all Sydney Trains Customer Service teams over a four-week period in June 2019, following a successful pilot with 150 users in May.

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