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Public Transport

Public Transport

#1 GSM-R dispatcher terminal market share

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Public Transport solutions leverage more than seventy years of experience focusing on safety-critical communications and applications. Cross-industry expertise gained from supporting control centre communication sets the foundation for industry-leading railway and urban transport solutions. With its strong position in operations communication, as well as incident and crisis management, the company also holds the number one market share in GSM-R dispatcher terminal positions; more than 8,000 units are currently deployed in customer control centres in over 25 countries.


Bahn Manager: Secure rail communication

The importance of collaborative partnerships

Andy Madge, Managing Director of Frequentis UK spoke to the Insitute of Collaborative Working (ICW) magazine in May about our notable strong relationships, built across key business areas, including air traffic management, railways and the emergency services. The most recent contract award for the Metropolitan Police in London is living proof that our strong relationships and partner ethos are the right way to do business.

jennifer.mclellan@frequentis.com | 2020-05-14


Enabling on-time train services

Rail passenger numbers in Sydney are set to double by 2024. We spoke to Rail Express magazine about how Sydney Trains decided to prepare for passenger growth, to enable more efficient response times and keep passengers moving. Operators at the Sydney Trains ROC deployed Frequentis’ Incident and Crisis Management (ICM) solution in late 2018 to support the move to one streamlined Rail Operations Centre (ROC).and enhance incident resolution. Find out what was achieved in this article... To read the article online click the link above in the text.

jennifer.mclellan@frequentis.com | 2019-12-05

Operations Communication

Railway operations are evolving – for the better. To excel in today’s world, where agility, efficiency, and safety are paramount, rail controllers need to be able to communicate with numerous stakeholders across different networks, such as GSM-R and LTE, and make well-informed decisions effortlessly. This is where Frequentis solutions come in, offering a unified dispatcher interface that unlocks greater flexibility to meet the challenges that railway control centres typically face.

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Railways around the world are leaving decentralised ways of working behind, moving toward consolidated control centres rather than relying on individual controllers at local train stations and signal boxes. Traffic management is being introduced and efficient cooperation of all stakeholders is key. Up-to-date operational data supports this collaboration, enabling railway controllers to seamlessly and efficiently manage operational resources, make better informed decisions, and communicate more precisely in every situation.

To achieve the required standardisation and centralisation, railway infrastructure companies must overcome a few common challenges – finding solutions that meet the needs of various current and future roles within the organisation, integrating with existing ecosystems, being ready for future add-ons, and the ability to be implemented with minimal disruption to live systems. With its fixed-terminal system platform, Frequentis can help to overcome these obstacles, migrating toward Future Railway Mobile Communication System, and facilitating any digital radio network for unified communication.


Operations Communication Manager: Revolutionising the working position

The Operations Communication Manager (OCM) delivers the tools to support a next-generation working position for railway controllers. OCM unifies communications within a single Frequentis Audio Hub and a role-specific user interface.


On track for smooth railway operations

Break down the silos of applications in railway operations to enable new levels of efficiency, safety and service continuity. By aggregating all relevant information that controllers need to ensure smooth railway operations within a single user interface, the Operations Communication Manager enables a user experience of a new kind.

Client References

SBB – Schweiz
Wiener Linien
Irish Railways

Incident and Crisis Management

Railways are committed to delivering highly reliable, safe and punctual train services. Any deviation caused by an incident presents challenges to regular operations and reacting incorrectly can result in service disruptions. A modern incident management system must mitigate this risk, facilitating prompt service restoration while adhering to relevant rules and regulations. The Incident and Crisis Management (ICM) solution is a combined information, alerting and recording tool for the operational management of incidents and emergencies.

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Towards centralised operations

The ongoing shift from decentralised to centralised operations requires a holistic solution tailor-made to the needs of railway operators that connects all relevant stakeholders and streamlines their incident management workflow. Based on a comprehensive product suite, this solution leads the operator through incidents and emergencies, instantly identifying internal and external stakeholders, automating and streamlining the communication process, while also logging every activity to satisfy legal requirements.


Efficient and effective incident handling

The Incident and Crisis Management solution introduces a resolution workflow based on the time, location and classification of the occurrence in order to allow operators in the control centre and staff onsite to efficiently handle planned events, operational and technical incidents, as well as emergency and crisis situations. Supporting centralised and decentralised incident management structures, this solution also ensures safety management system compliant handling, as well as documentation and reporting of incidents. It is the right choice for any railway company looking for a cost-effective tool that can be deployed within a short timeframe.

Together with CNS Solutions, member of the Frequentis Group, we make efficient and effective incident handling happen.

Public Transport Videos

How is Frequentis supporting railway organisations and railway infrastructure operators to resolve incidents and boost operational performance? Find out...

More videos

How is Frequentis supporting railway organisations and railway infrastructure operators to resolve incidents and boost operational performance? Find out...

To watch the videos, click the play button on the preview picture.

Furthermore, you can find all videos on the Frequentis YouTube channel

Incident & Crisis Management for Railways

Discover how Austrian Federal Railways, ÖBB, and Sydney Trains have achieved successful incident management through centralsation and cooperation, allowing them to increase the speed at which incidents are resolved. The Frequentis Incident and Crisis Management solution is a combined information, alerting and recording tool for the operational management of incidents and emergencies. It leads the operator through events, instantly identifying internal and external stakeholders, automating and streamlining the communication process so that disparate teams can work together. It also logs every activity to satisfy legal requirements.

Frequentis Public Transport: Keeping railways on the move

More than 8,000 Frequentis dispatcher terminals are currently deployed in public transport control centres in over 25 countries. Discover how our globally recognised operations communication and incident management solutions support our customers´ safe and efficient train operations 24/7.

Incident & Crisis Management (Frequentis Explainer)

Train delays, capacity restrictions, accidents – railway incidents have negative impacts on regular rail operation. In a competitive environment, where rail companies must operate quickly, economically, reliably, punctually, and of course safely, incident management becomes a major differentiator.

Security (Frequentis Explainer)

Most control room operators have a strong focus on safety. Successful cyber-attacks can disrupt such critical procedures. IT security threats are one possible root cause for safety hazards.

Legislators globally have reacted to this problem by enacting new laws targeting cybersecurity of vital infrastructures. At the same time, integrating IT security practices with safety requirements is not necessarily easy as many common security practises conflict with safety. At times, organisations may feel that they are in a no-win scenario. So how can security be achieved in a safety-critical context?


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