Choosing a technology solution should represent just the start of a long and beneficial working relationship. For Frequentis, the successful delivery of a customer solution marks the beginning of a full-lifecycle programme of care and support. Across security, product maintenance, advisory services, technical support, user training, and ongoing integration and certification, Frequentis engages with public transport customers to build and maintain value over the long term. We have developed our seamless blend of industry-specific knowledge, technology leadership and customer-care expertise during more than 70 years of successful project delivery in safety-critical environments.

As railway operators move from legacy technologies to off-the-shelf components and increasingly rely on public networks, security has never been more important. At the same time, evolving regulatory frameworks such as the NIS2 Directive and the Cyber Resilience Act are raising the bar for cyber resilience across critical infrastructure. Frequentis has a deep focus on building security into both software and hardware, from conception all the way through development and out to long-term support. Our design and development practices follow all relevant security guidelines, protocols, and methodologies relating to safety-critical industries. Solutions such as the Frequentis Session Border Controller protect IP-based communications by securing signalling and media flows between trusted and untrusted networks, ensuring resilient service continuity. 

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Product maintenance

Frequentis solutions for the railway industry recognise the requirement for years of stable, reliable operation. Our evergreen philosophy applies preventive, corrective, adaptive and perfective maintenance to keep products continuously optimised and aligned with the changing needs of our customers.

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Advisory services 

Technology is just one piece of the jigsaw puzzle; successful operations in mission-critical environments also depend on well-designed organisational systems and working methodologies. Drawing on more than seven decades of experience and guided by a value-chain view of operations, Frequentis Professional Services provides advisory services to help customers with everything from planning upgrades to designing new business processes. Our Control Room Consulting practice provides expert advice around optimising decision-making and providing the optimal working conditions.

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Technical support

Frequentis manages more than 500 active service contracts in 150 countries across five business areas. With more than 50 years of experience in managed support services, Frequentis can quickly understand your business priorities and a design tailored service to meet them. Across both hardware and software, we have holistic capabilities that enable us to provide effective support for complex environments running safety-critical operations.

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User training 

Even the most advanced technical solution depends on qualified users knowing how to operate, administer and maintain the system. To help our customers drive the maximum value from their investments, Frequentis offers a comprehensive range of technical training programmes delivered by an experienced team of full-time professional trainers. Frequentis training courses gives users, supervisors, administrators and maintenance engineers the ability to confidently use and manage our solutions.

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