TECHNICAL SUPPORT & SERVICE DELIVERY
Support doesn’t end when a system is delivered. Frequentis covers product maintenance, Tier I, II and III level technical support, and full life-cycle management and logistics support.
Frequentis has managed service contracts with the global defense community for more than 50 years and fully understands the needs of the US Department of Defense (DoD). Frequentis technical support and services draws on processes and procedures that support the US DoD’s high expectations around service delivery and satisfaction. Thanks to our clearly articulated service capabilities backed by strategic thinking, Frequentis customers benefit from clarity in both costs and service-level expectations.
Frequentis supports service programs for hardware-oriented solutions as well as software-defined solutions within various domains of service as part of the US DoD’s critical infrastructure. Frequentis also supports tailored solutions that have been designed specifically to serve US DoD requirements and user environments.
Using its own intellectual property, Frequentis manages hardware-oriented solutions as well as software-defined solutions within various domains of service as part of the US DoD’s critical infrastructure. Frequentis also manages tailored solutions that have been designed specifically to serve US DoD requirements and user environments.
TECHNICAL & USER TRAINING
Even the most advanced technical solution depends on qualified users. Frequentis training empowers your staff in operating and maintaining your system. To support customers in gaining the maximum value from their systems, Frequentis provides a comprehensive technical training program delivered by an experienced team of professional trainers.
By attending the Frequentis courses, users, supervisors, administrators and maintenance engineers are trained to fulfill their job responsibilities according to system functionality and mutually defined support levels.
Courses are held in small groups with an efficient mix of classroom education and on-the-job sessions. A combination of teaching methods and tools will be chosen to achieve the desired outcome. Hands-on lab exercises and discussions are important elements of practical training to support a close relationship between theory and practice.
Training can be held either at the customer’s premises or at the Frequentis training center in Columbia, Maryland. With classrooms, technical rooms, a welcome lobby and common areas, Frequentis USA headquarters offers an ideal location to familiarise participants with new technical solutions.