Fire services
Integrated dispatch and communications for modern fire services
Fire services need reliable, intuitive systems to manage routine operations and emergency response. Frequentis integrates command and control, dispatch, and multimedia communications, enabling efficient coordination within fire services and with other emergency organisations. Fire and rescue services respond not only to fires, but also to chemical spills, road traffic incidents, floods, and other major emergencies. Their work also includes promoting fire safety and inspecting premises for compliance with fire protection standards.
Safe and effective operations depend on clear situational awareness and the ability to coordinate personnel, vehicles, and equipment quickly. As new technologies and multimedia communication channels enter the control room, operators gain access to richer information, but must also manage more systems, tools, and data.
When these systems operate in isolation, frontline personnel must manually combine information and workflows. This increases cognitive load and can lead to delays, errors, and operator stress, particularly during complex or time-critical incidents.
Frequentis addresses these challenges through an integrated, open, and flexible approach to incident management, communication, and dispatch. A single interface brings together core fire service functions, helping operators access relevant information, make informed decisions, and coordinate the appropriate response. The solution integrates best-of-breed Frequentis and third-party applications within one unified environment. This streamlines routine operations while providing the resilience, flexibility, and scalability required to manage major incidents and peak operational demands.
Project ADELE: Drone as a first responder, Germany
Rostock Fire Brigade’s ADELE (Automated Drone Deployment from the Control Centre) project puts the Drone as a first responder approach into practice. Automatically dispatched from the control centre, 5G-controlled drones provide live incident images before emergency teams arrive, supporting faster, safer, and better-informed decisions.
Selected references
West Yorkshire Fire and Rescue Services (WYFRS), United Kingdom
The PERLE Hamburg project, Germany
State of Rhineland-Palatinate, Germany
Cologne Fire Brigade, Germany
Integrated Control Centre Saarland, Germany
Emergency Services Network (ESN), United Kingdom
The fourth largest fire and rescue service in the UK, has partnered with Frequentis to modernise emergency response with an ESN‑ready, cloud‑based control room platform, improving mobilisation, communications, resource allocation and incident management across urban and rural communities.
As part of the PERLE project (Projekt ERneuerung LEitstellen), the Free and Hanseatic City of Hamburg has modernised police and fire control rooms with Frequentis 3020 LifeX. This delivers a multimedia, future-ready communications platform across two data centres, improving efficiency, Building on decades of experience in safety-critical communications for highly regulated industries, Frequentis supports everything from legacy radio to the latest multimedia communications, through flexible and intuitive user interfaces.
Rhineland‑Palatinate operates a statewide, networked control room system for emergency services including fire service, police, emergency services and civil protection. Upgraded 3020 LifeX, it ensures resilient communications, flexible call routing, and seamless cooperation across police and non‑police agencies, even during major incidents.
The Cologne Fire Brigade modernised its emergency communications by replacing legacy systems with Frequentis' ASGARD. This intuitive system offers advanced dispatch integration, high availability and scalable, future-ready performance, making it ideal for handling high call volumes in a major metropolitan area.
ILS Saarland, a flagship project delivered by Frequentis, serves the Saar Emergency Services and Fire Brigade Alert Association (ZRF Saar). As the only non-police emergency control centre in Saarland, ILS Saarland has modernised emergency communications for the police by unifying calls, radio and digital channels across redundant sites, delivering a highly available, future-proof control centre that serves nearly one million residents.
As the UK transitions from Airwave to ESN, Frequentis is delivering an MCX‑ready ESN Gateway, developed with the Home Office, connecting 3020 LifeX to ESN and ensuring a seamless, approved control‑room interface throughout the transition.
Videos
By watching a video Vimeo/YouTube will store cookies on your end-device. See chapter 2 and 3 of the Privacy Notice.
Case Study: Cologne Fire Brigade, Germany
The video link has been copied to clipboard
Case Study: Integrated Control Centre Saarland, Germany
The video link has been copied to clipboard
Case Study: Kreisleitstelle Düren
The video link has been copied to clipboard
Project: ADELE
The video link has been copied to clipboard
Manage cookies