LifeX ASGARD FlagMii EML

Total conversation

From voice calls to accessible, multimedia emergency communication

Driven by European accessibility legislation and supported by Next Generation 112 (NG112), Total Conversation enables citizens to reach emergency services using voice, Real-Time Text (RTT), video and precise location data. It extends emergency access beyond voice calls, helping ensure more equal access for all, including people with disabilities and those who are unable to speak in critical situations. Frequentis helps public safety organisations implement and deliver Total Conversation in a standards-based, future-proof way, transforming compliance into tangible operational and societal value.

Legislation driving the shift to multimedia emergency communication

Legislative initiatives such as the European Accessibility Act are reshaping how emergency services must interact with the public across Europe. NG112 is the technological response to these requirements, facilitating the transition from voice-only emergency calls to multimedia communication, including voice, RTT, video and accurate, device-based location information.

Ensuring equal access in critical situations

Frequentis Public Safety supports accessibility legislation through its portfolio of solutions for next-generation emergency communications: 3020 LifeX™, ASGARD and FlagMii® EML. Together, these solutions support voice, real-time text, video, location data and multimedia collaboration across the control room and broader incident workflows. This helps public safety organisations introduce accessible multimedia communication in a way that fits operational needs and existing workflows.

Real-Time-Text (RTT) as a core enabler of NG112

RTT plays a central role within Total Conversation, and particularly NG112. Unlike SMS or chat applications, RTT transmits characters instantly as they are typed, delivering them as a carrier-grade service. Callers and call-takers can communicate via text and voice simultaneously, enabling faster clarification and improved situational awareness in time-critical scenarios. As RTT is natively supported by Android and iOS devices, citizens can use it directly from their smartphone dialler without the need to download or maintain any additional apps.

Standards‑based NG112 implementation with Frequentis

Frequentis enables NG112 through a fully standards-based approach, supporting interoperable ecosystems, secure IP-based routing and seamless integration into existing control room workflows. This approach protects investments, avoids vendor lock-in and establishes a foundation for future capabilities, by combining audio, RTT and video in a single session. This further strengthens accessibility, inclusion and operational effectiveness in emergency communication.

LifeX

Give operators the context they need, within the workflows they already know. 3020 LifeX helps control rooms handle voice, text, multimedia, and partner-system data in one environment, so operators can respond with better awareness while organisations adopt next-generation technologies at their own pace.

ASGARD

Supports incident and emergency management teams in Germany with integrated communication, dispatching and operational tools. Its intuitive interface and reliable performance help first responders and control room staff to coordinate their work smoothly, even in high-pressure situations.

FlagMii EML

This cloud-based communication platform creates a direct multimedia channel between control room operators and people at an incident scene. Without requiring a pre-installed app, it transforms any smartphone into an extension of the control room, enabling richer, faster and more accurate emergency communication.