FREQUENTIS: UK’s first cloud-based emergency control room deployed for West Yorkshire Fire and Rescue Service
- Frequentis has enabled West Yorkshire Fire and Rescue Service to become the first UK emergency service with a fully cloud-based control room
- Hosted on a secure public cloud, the system will provide faster coordination, accelerating fire crew response times
- The new control room equips operators with enhanced flexibility, third-party integration, and streamlined operations to better support crews protecting over two million residents
The solution combines Frequentis LifeX with the Regola (a member of the Frequentis Group) Unique Computer Aided Dispatch (CAD) platform, hosted securely on a public cloud, the first time this has been achieved for a mission-critical control room in the UK. It provides a single environment for voice, data, and dispatch operations, and integrates with third-party systems including mobile data terminals, station end equipment, and the Airwave radio network used by UK emergency services.
“This is a landmark project for Frequentis and a key moment for control room innovation in the UK,” says Mike Garrod, Managing Director Frequentis UK. “It reflects our commitment to delivering secure, resilient, and adaptable solutions for emergency services.”
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