The first few minutes in an emergency scenario are critical to the final outcome. In order to save lives, search and rescue operators must extract a clear view of the incident from the initial uncertainty and then use established collaborative workflows to take and manage appropriate actions. In most search and rescue control centres, diverse and siloed systems are a drain on efficiency and agility. Highly skilled operators – who have the optimal workflows in their heads – are forced to spend time and effort executing these workflows through inflexible tools. To empower operators to work effectively on their own, with local team members or with remote collaborators – including other organisations – control centre solutions should deliver a concise operational picture as soon as possible. They should also apply workflows without rigidly enforcing them, enabling operators to focus entirely on making timely decisions. The Search and Rescue solution addresses these challenges, providing consistent, fully integrated, dedicated systems that offer context-sensitive information and intelligent assistance to search and rescue operators via intuitive graphical user interfaces.
Workflow clarity and control for operators
By offering operators flexible workflow support, this solution allows them to focus on life-saving operations rather than managing diverse systems. Designed for deep at-a-glance understanding, the streamlined graphical screens bring the right information and tools to the user at the right time.
Keeping the operator in the driver’s seat
In many search and rescue control centres the proliferation of complicated and disconnected systems can make operators feel that their primary task is to serve the machines. The Frequentis solution is designed from the ground up to serve the operator – not vice versa. Dynamic operational assistance adapts the tools and menus according to context, putting the most likely options at the operator´s fingertips for fast and efficient decision-making.
Seamlessly integrated visual workflow
Turning data into actionable knowledge in an emergency situation, the solution presents the necessary information in a visually intuitive interface that is consistent and context-sensitive across all modules. Incoming and outgoing voice and data feeds are seamlessly converged to enable fast, clear communications at the click of a mouse. The solution offers various interfaces to cover the demands of today’s modes of communication. Selected information can be shared via social media channels to inform or to collaborate with the public.
When lives are on the line, the MarTRX Incident and Crisis Management (ICM), developed together with CNS Solutions, member of the Frequentis Group, offers the ideal support for simple, safe and effective incident management. The system centralises and organises your management procedures, enhancing the quality of incident management by accelerating alert, response and communication processes.
Each communication between a vessel and a control centre should be recorded – for both legal and operational reasons. Discover more about advanced safety-critical recording with DIVOS here.