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Professional Services

Holistic support throughout the control centre solution lifecycle

Professional services for safety-critical environments: control room consulting, user training, technical support, maintenance and service delivery.

To achieve success, service providers need a seamless blend of industry knowledge and customer care to avoid setting unrealistic expectations or wasting resources. Frequentis has over 70 years' history of successful projects and industrial research. With our knowledge and experience in safety-critical environments, we accompany each customer throughout the full project lifecycle – to keep everything on track with regard to budget, schedule and quality. You can outsource everything from project-planning to transition-services, keeping your high-performance landscape maintained and your users trained. Whether delivered alongside our own industry solutions or through an independent partnership with other suppliers – Frequentis Professional Services are the catalyst for making things happen successfully.

For more details please download the following document:
Solution Brief: Professional Services (pdf)

Should you require additional support with your Frequentis system, an automated support request can be initiated here:

Customer Lifecycle Phases

Consulting Services

Today's highly automated world demands innovative approaches for successful solutions. Integrated teams excel in such an environment. By adding Frequentis consulting services to improvement initiatives, we support our customers in everything from optimising their demands to the non-disruptive integration of new features and functionality into their production environments.

Based on Frequentis' deep knowledge in safety-critical environments in various domains, Frequentis consulting services offer the required support by drawing on decades of experience in designing, specifying and delivering safety-critical solutions, ensuring maximised productivity, a safe technological environment, satisfied users and an evergreen approach within all phases of the customer’s control-room lifecycle.


Technical & User Training

Even the most advanced technical solution depends on qualified users knowing how to operate, administrate and maintain the system.

To support customers in gaining the maximum value from their systems, Frequentis provides a comprehensive technical training program with an experienced full-time team of professional trainers.


Technical Support & Service Delivery

Frequentis manages more than 500 active service contracts in 150 countries in five business areas. Key success factor is the broad experience. Frequentis has managed service contracts for more than 50 years, understands its customers' business priorities and designs its services to meet business needs enhanced by strategic thinking through clear articulation of service capabilities. Frequentis customers appreciate the resulting clarity in managing the cost of services and the company's capabilities in managing expectations with respect to development and delivery of services.


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