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Public Safety sectors and references

Helping blue-light and orange-light teams cut through complexity

Blue- and orange-light services are under pressure to improve their service levels in an increasingly complex and unpredictable world. New technologies are emerging that should improve capabilities in the control centre, but it is a major challenge to integrate these into working positions and workflows that are already crowded and congested. 

Frequentis brings clarity, coordination and control through an open and integrated approach to control centre solutions. We provide comprehensive functionality through a single interface that integrates best-of-breed applications – including from third parties. Whether supporting routine and preventive operations or handling emergency scenarios, Frequentis control room solutions help police, fire, ambulance, and critical infrastructure teams work more effectively and efficiently to keep the public safe and protect infrastructure. 

Built on failsafe, redundant and distributed architectures, Frequentis technology delivers the reliability required for mission‑critical environments. Trusted by leading public safety organisations worldwide, Frequentis solutions have supported some of the most demanding operations – from large‑scale international events to worst‑case emergency scenarios.


Police forces

From daily policing to major incidents, Frequentis unifies communication, incident management, dispatch, and real-time information, helping operators coordinate resources, reduce complexity, and respond with confidence when communities need them most.

Fire services

By integrating incident management, dispatch, and multimedia communications, Frequentis enables fire and rescue services to coordinate resources efficiently and respond to emergencies quickly and effectively.

Emergency and medical services

Emergency medical services can coordinate teams and resources through Frequentis’ integrated incident management, dispatch, communications, and GPS tracking solutions, supporting efficient patient transport and rapid, effective emergency response when every second counts.

Critical infrastructure

Frequentis helps critical infrastructure organisations protect personnel, assets, and essential services through integrated control, communication, dispatch, and real-time information, supporting efficient routine operations and coordinated emergency response.





News

male controller infront of three screens
fire fighter engine infront of a burning house
a drone pilot and a drone in the air
Robert Nitsch and Thomas Pilsl shaking hands
PR teaser picture, showing Gunnar Pedersen, Chairman of the Board of NKS110 IKS & Monika Haselbacher, COO Frequentis. © NKS110, Nicolas Tourrenc
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person in a control room with many displays; copyright Landesmedienservice Burgenland
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 Firefighters On Duty In The Middle Of The Residential Area Of Hamburg; iiStock 1267297349

Hamburg fire brigade optimises storm response with FREQUENTIS technology for emergency call prioritisation

  • Frequentis technology enables the Hamburg fire brigade to respond swiftly and effectively during severe weather events
  • An innovative voice response system allows for efficient prioritisation of emergency calls, significantly reducing response times                              

The Hamburg fire brigade is increasingly challenged by a temporary rise in emergency calls during extreme weather events. In total, the Hamburg fire brigade receives around one million calls per year. In crisis situations, such as severe weather conditions, the number of callers can rise significantly within a short period of time. With Frequentis' LifeX communication system, the organisation is better equipped to respond faster and more precisely during critical situations. This system is also used by the Hamburg police, functioning as the central communication platform in their control centres.

“Given the increasing frequency of extreme weather events, we consider our collaboration with the Hamburg fire brigade to be groundbreaking,” says Marcel Haar, Managing Director of Frequentis Germany. “We are proud to contribute to a faster and more efficient emergency response in Hamburg with this innovative solution, ensuring the department is well-prepared for future operational needs.”

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2025-01-27

Home Office - Emergency Services Network; Picture showing Police Incident Commander



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