• Frequentis supports emergency centres with modernised emergency control rooms in Belgium
• Equipping Belgian police, fire, and medical emergency centres with Frequentis LifeX for faster, more coordinated emergency response
• Creating a future-ready foundation aligned with emerging European emergency communication standards
• Helping citizens access next-generation voice and text-based communications in an emergency

ASTRID, the communication provider for Belgium's emergency and security services, has selected Frequentis to deliver its LifeX communication platform as part of the nationwide ComHub modernisation programme. 

"This project is about ensuring that emergency services can communicate and collaborate effectively. Together with ASTRID, we are building a future-ready environment that strengthens emergency response across Belgium," says Thomas Pilsl, Frequentis Senior Vice President Public Safety.

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• Frequentis has enabled West Yorkshire Fire and Rescue Service to become the first UK emergency service with a fully cloud-based control room
• Hosted on a secure public cloud, the system will provide faster coordination, accelerating fire crew response times
• The new control room equips operators with enhanced flexibility, third-party integration, and streamlined operations to better support crews protecting over two million residents

The solution combines Frequentis LifeX with the Regola (a member of the Frequentis Group) Unique Computer Aided Dispatch (CAD) platform, hosted securely on a public cloud, the first time this has been achieved for a mission-critical control room in the UK. It provides a single environment for voice, data, and dispatch operations, and integrates with third-party systems including mobile data terminals, station end equipment, and the Airwave radio network used by UK emergency services.

“This is a landmark project for Frequentis and a key moment for control room innovation in the UK,” says Mike Garrod, Managing Director Frequentis UK. “It reflects our commitment to delivering secure, resilient, and adaptable solutions for emergency services.”

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• Vodafone, Frequentis, DLR, and the Rostock Fire Brigade are testing drones in rescue missions
• Drones transmit initial aerial images directly to the control centre – even before emergency service crews arrive
• Emergency response times are reduced by around 7 minutes
• Reliable aerial footage allows more detailed operational planning, even in hard-to-reach locations 

“We bring video and sensor data immediately to our LifeX or ASGARD control centre and to the approaching emergency responders. This ensures that everyone involved in the operation has the same, consistent information about the scene immediately, and at all times, regardless of location. This shared situational awareness accelerates decision-making and ensures a faster, appropriate, and effective response to the situation,” says Günter Graf, Vice President New Business Development at Frequentis.

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Effective 1 July 2025, Thomas Pilsl will take over the role of Vice President Public Safety from Robert Nitsch. He will be responsible for the worldwide Public Safety business of the Frequentis Group.

Currently Vice President of New Market Solutions, Thomas Pilsl has been instrumental in driving Frequentis’ software-centric business model and has played a key role in the successful market introduction of LifeX for Public Safety. Since joining Frequentis in 2016, he has held several senior leadership roles, including Director Competence Centre LifeX and Director Products and Programme Delivery Public Safety. In 2020, he assumed the role of Vice President Product Management and implemented a corporate product management framework across the Group. In 2023, he took over the newly formed Business Unit New Market Solutions and expanded the Frequentis portfolio with forward-looking innovations.

© NKS110, Nicolas Tourrenc, on the photo: Per Gunnar Pedersen, Chairman of the Board of NKS110 IKS & Monika Haselbacher, COO Frequentis. 

• Frequentis will deliver a new communication solution for all Norwegian fire emergency call centres
• The new system will handle calls, radio, video, and digital messages, with flexibility to support future needs 

The national collaboration of Norway’s fire emergency call centres (NKS110) has awarded Frequentis a contract to deliver a new, future-ready communication platform for all 110 centres. The system will replace the current Integrated Command and Control Solution (ICCS) by the end of 2026 and will support emergency call handling, alerting, coordination, and collaboration. 

Designed to adapt to evolving needs, the solution will enable operators to manage multiple types of inquiries – whether via phone, radio, video, or digital channels – while preparing the fire service for the transition to Norway’s next-generation emergency network.

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• As general contractor, Frequentis is responsible for the performance of all system components
• The overall system is operated by Frequentis
• Control centre technology is ready for use for multimedia communications in the future broadband digital radio network

With the integrated operations and control centre system, the Thuringian police will be provided with a state-wide standardised and future-oriented solution for emergency call handling and managing police operations in daily service and special situations.

“As general contractor, Frequentis has the overall responsibility for the successful implementation of this important project. We are ensuring that all components of the operations and control centre system interact perfectly. With the commissioned technologically mature, highly available, and secure solution, we are supporting the digital transformation of the state police of the Free State of Thuringia,” says Marcel Haar, Managing Dirctor Frequentis Germany.

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                                                                                                                                                           (c) Landesmedienservice Burgenland

• Emergency calls now also possible using real-time video telephony
• Frequentis' FlagMii EML software solution enables faster emergency communication

The regional security centre of the Austrian federal state of Burgenland (Landessicherheitszentrale / LSZ) has opted for Frequentis’ FlagMii EML multimedia solution to enable multimedia emergency calls – a decisive contribution to the modernisation and optimisation of the emergency rescue service. The software solution was developed by the Italian company Regola, a subsidiary of the Frequentis Group since 2022. The installation for LSZ Burgenland marks the first implementation of this system in Austria.

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• Frequentis introduces its LifeX3020 solution in Malaysia, improving emergency call handling across three key response centres and nationwide blue light agencies 
• The initiative replaces Malaysia's existing MERS999 system, improving emergency response times with 350 workstations and a unified incident management platform

The project involves the setup of 350 workstations across key emergency centres, backed by a robust infrastructure designed to enable rapid response across the nation. With the new platform, call takers will have enhanced tools to assess emergencies quickly and direct resources to the appropriate agencies without delay. This will significantly reduce response times, improving outcomes in critical situations.

“This project is an exciting opportunity to apply more than 25 years of expertise in public safety communications,” says Robert Nitsch, Vice President of Public Safety at Frequentis. “LifeX3020 is tailored to meet both current and future needs, ensuring that emergency services throughout Malaysia can provide fast, reliable, and efficient support to those in need.”

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• Frequentis technology enables the Hamburg fire brigade to respond swiftly and effectively during severe weather events
• An innovative voice response system allows for efficient prioritisation of emergency calls, significantly reducing response times                              

The Hamburg fire brigade is increasingly challenged by a temporary rise in emergency calls during extreme weather events. In total, the Hamburg fire brigade receives around one million calls per year. In crisis situations, such as severe weather conditions, the number of callers can rise significantly within a short period of time. With Frequentis' LifeX communication system, the organisation is better equipped to respond faster and more precisely during critical situations. This system is also used by the Hamburg police, functioning as the central communication platform in their control centres.

“Given the increasing frequency of extreme weather events, we consider our collaboration with the Hamburg fire brigade to be groundbreaking,” says Marcel Haar, Managing Director of Frequentis Germany. “We are proud to contribute to a faster and more efficient emergency response in Hamburg with this innovative solution, ensuring the department is well-prepared for future operational needs.”

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• IBM selected as supplier for major new network to connect emergency services communications
• As key-partner of IBM, Frequentis will deliver solutions for the Emergency Services Network (ESN)
• ESN will coordinate efforts and responses from frontline staff, making UK streets safer and delivering on the UK government’s Plan for Change
• 300,000 personnel will benefit from data, imagery, location reports, and voice communications 

Frontline emergency services will benefit from a new communications network (3GPP MCX services) that will modernise how they work together, as the UK government announces a new partnership with IBM following a series of delays by previous suppliers. 

“We are thrilled to be working with IBM and the Emergency Services Mobile Communications Programme, to deliver solutions for user services for the Emergency Services Network”, says Robert Nitsch, Frequentis Vice President Public Safety.

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