Unique CAD Suite
The next generation of incident and dispatch management
This future-ready, map-centric platform unifies call-taking, incident management and dispatch for police, fire, EMS and multi-agency control rooms. Cloud-ready and highly configurable, it streamlines operations with automated workflows, real-time decision support and seamless integration with 3020 LifeX communications.
The Unique CAD Suite brings together decades of public safety expertise in a unified, future-ready platform designed for control rooms of any size and complexity. Built as a cloud-native system that can run on cloud, on-premises or in hybrid environments, it supports single-agency and multi-agency operations across EMS, police and fire. Its map-centric design and modern user experience allow operators to focus on what matters most: managing incidents smoothly, coordinating resources and making confident decisions in fast-developing situations.
A complete, modern control room solution
From the first call to incident closure, the Unique CAD Suite manages the entire control centre workflow. The platform integrates multimedia call handling, automated workflows, decision support, live geolocation, public and workforce alerting, tactical mapping and dispatch. It offers seamless integration with the 3020 LifeX communication platform, enabling harmonised call-taking, radio dispatch and collaboration in a single environment.
One platform for all agencies
A shared infrastructure and consistent user experience across EMS, police, fire and multi-agency control rooms.The suite combines several specialised modules that share one technological foundation while adapting to the specific needs of each sector.
Unique Fire is a powerful and flexible CAD solution tailored for national, regional, municipal and private fire services. It supports the full event cycle – from call-taking and dispatch to post-event activities such as recovery, decontamination and structural assessments. Its exclusive tools include live video-based pre-assessment via the Emergency Mobile Link, sophisticated crew and vehicle management, extensive configurability, and strong multi-agency collaboration even under crisis conditions.
Unique EMS is a third-generation CAD platform built for mission-critical EMS operations. It provides a complete ecosystem: call-handling, assessment, dispatch, mapping, back-office configuration, on-board applications and mobile tools. Every workflow element is configurable – over 7,000 parameters can be adapted independently to meet local medical protocols. With advanced decision support, geofencing, custom and certified assessment protocols, hospital integration and live video from the caller’s smartphone, Unique EMS is a true operational wingman.
Unique Police supports the entire operational lifecycle for police services in one integrated system: from call-taking and dispatch to forensics, investigations and administrative duties. It connects to any relevant database (vehicles, weapons, personal data), provides advanced risk assessment tools, and includes geofencing-based SOPs and automated procedures. Its map-centric approach allows officers to manage cases directly on the tactical map, while the Emergency Mobile Link enables live video assessment and precise geolocation in the field.
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