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Control room technology helps Welsh Ambulance Service better respond to 999 calls

The Welsh Ambulance Service has introduced new technology to improve the way it responds to 999 calls.

The Trust is the largest ambulance service so far in the UK to go live with the new system, which is designed to manage resources more effectively.

Andy Madge, MD Frequentis UK, added: “We are pleased to be supporting the Welsh Ambulance Service with its transition to the Frequentis LifeX multimedia communication solution. This enables control room staff access to cutting-edge communication technology which will significantly benefit the lifesaving work they do, including managing and directing resources to the scenes of emergency situations. The collaboration of our teams has been instrumental in the successful delivery of this project, making the Welsh Ambulance Service the first major UK ambulance Trust to adopt this new technology.”

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