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CONTROL CENTRE SOLUTION
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The systems and products developed and marketed by Frequentis are all components of a control centre solution.
 "Control centre" is a generic term describing command and control facilities responsible for the operational management and coordination of workflows and processes. In general, a control centre solution is made up of three interacting components/functions:
- voice and data communication systems
- planning and management tools; and
- tactical situation report.
Voice and Data Communication
Depending on the type of task involved, control centre solutions represent a wide spectrum of technical systems. These cover voice and data communication and the collection, processing, presentation and integration of all relevant data and information.
Tactical Situation Report
Data from various sensory sources (from radar facilities to CCTV, from weather stations to earthquake detectors) contributes to the system’s representation of the current situation. The latter considers both the prevailing environmental conditions and the status of operational resources. This representation might take the form of, for example, a tactical traffic display, often produced with the help of a geographic information system (GIS).
The desired target situation then depends on the role and requirements of the control centre in question. These are often defined through relevant legislation, regulations or contracts.
Planning and Management Tools
Planning and management tools (workflow engines, intelligent decision support tools) describe the gap between the current and desired situation in a way that the operator has all the information needed to make decisions designed to minimise this gap. In safety-relevant applications, the final decision is always left to the human operator.
Mission Critical Control Centres
According to its company’s motto "For a Safer World" Frequentis focuses on control centre solutions operating in safety critical environments. The purpose of these mission critical control centres is not just to coordinate standard day-to-day activities, but their prime responsibility is to ensure and to support the proper operation of safety critical processes and to protect individuals and goods from harm or injury.
As a consequence of their mission critical purpose, components deployed in safety critical control centres must meet outstandingly strict requirements, especially with respect to accuracy, usability, velocity and speed, reliability, availability and failure safety.
From Police to Harbour
Examples of mission critical control contres include air traffic control centres, military command centres, space mission control centres, police, fire brigades and ambulance dispatch and control centres, railway control centres as well as naval communications and harbour control centres.
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