IT-SUPPORTED SOLUTION PROCESSES WORFLOW SOLUTIONS


Solution processes are an integral part of the daily work of all service-oriented organisations and companies. Solutions processes concern all systems involved, area flexible and require the orderly co-operation of many users located in different organisational units.

FROM THE INDIVIDUAL PROCESS…
The distribution of processes across several systems and organisational units often results in a lack of co-ordination, extensive communication and incomplete status information. Processes that go across organisations – only found on paper – are thus barely observed, difficult to monitor, automatic escalation mechanisms are absent altogether. This is an immense shortcoming, especially in view of ISO-processes.

…TO STRUCTURED WORKFLOW
In order to execute solution processes in an understandable, efficient and task-related manner, the central workflow management tool gathers the necessary data from the surrounding systems and assigns work packages to the individual users. It does so in accordance with the process definition. The user thus receives tasks that are exactly in line with his or her job and that are presented on a web-based user interface. Each user only is presented the information needed to complete the assigned task. The basic processes can easily be changed if necessary.

PROCESS CONSULTING
Frequentis has accumulated many years of domain know-how in the generation and application of IT supported solution processes. Our know-how ensures a time-conscious and cost-efficient realisation of solutions with the help of a standards-based workflow management tool.

BENEFITS
  • Increase in productivity (e.g. through efficient workflows and reduction of down-time)
  • Increase in quality (e.g. through pre-defined processes and escalation management)
  • Understandable steps through process documentation
  • Better overview with the help of reporting and analyses components
  • Flexibility through role-based work
  • Avoidance of system break downs
  • Paper reduction

    e-Request


    If you need additional information concerning this product, please fill in the form below - we will process your request as soon as possible.
    Recipient:
    Name:*
    E-Mail:*
    Country:*
    Company:
    Address:
    Phone:
    Comment:

    If you like to send us documents - please use our upload function:
    Upload File 1:
    Upload File 2:
    Upload File 3:
    Upload File 4:
    Form Protection:*
    Please enter the code shown:*

    * Mandatory fields

     
    Command Control
    References
    GSM-R
    Downloads
    © 2002 - 2008 FREQUENTIS AG | Tel: +43/1/81150-0 | Last revised: 11/2008