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Privacy Notice

Data Protection Statement for frequentis.com

This data protection statement explains how Frequentis AG and its subsidiaries (“Frequentis”) handle and process personal data collected on the website www.frequentis.com and its subsites.

We also inform you about your rights as a concerned person, and how you may control collection and processing of your personal information.

1.1 Collection and processing of personal data on publicly available areas of our website

You can use the publicly accessible areas of frequentis.com without disclosing your identity. In case we explicitly ask you for personal information (e.g. name, e-mail address, country of residence), for example when you use the contact form or register for a newsletter, you do so voluntarily. We only use the information provided by you for our own business purposes, such as sending you the requested material.

If you communicate with us by using a contact form on frequentis.com, the information marked as “required” is necessary for us to efficiently handle your enquiry. You may provide any further information voluntarily. We thus process the information provided by you through the contact form on the basis of your consent (Art 6(1)(a) GDPR). We will delete this personal data once your enquiry has been resolved and our record retention obligations under applicable statutory regulations have been fulfilled.

In case you have given consent to receive newsletters or other information from Frequentis, you may revoke this consent at any time without providing reasons. To revoke your consent, please use the contact form or the unsubscribe link indicated in our newsletters.

1.2 Collection and processing of personal data in areas requiring a login

     1.2.1 Subsites available to customers

Several areas of our website are available to customers only and require dedicated login information, such as the areas where a customer can submit various support tickets. While links to these areas are provided in the section “Support” on the website, customers would have already received the necessary information to login to these areas in the course of the project.

Any personal data exchanged between you and Frequentis in such areas is governed by the contract between Frequentis and your organisation and the data protection provisions of that contract. In case you are required to self-register for a customer service in order to use it, the personal information you might have entered (e.g. name or login ID, contact data, your organisation) and which is marked as required by us is necessary to link your account to the relevant customer contract and perform authorisation checks, and will only be used by us for that purpose. We will delete your personal data pursuant to the contract which was concluded between your organisation and Frequentis AG or one of its subsidiaries.

     1.2.2 Job applicants - career.frequentis.com

You can read our job offerings without having to disclose your identity. In order to apply for an offering or to express your general interest in working for Frequentis, you first need to register at our “Careers at Frequentis” portal by entering your name and e-mail address. This information is used to administer your account on a technical level. How we use your name, contact data and any further information you provide to us beyond registration is explained by the Data Privacy Notice for Job Applicants, which is notified to you before you enter your data in that area of our website.

1.3 Cookies

Our website uses so-called “cookies”. Cookies are small text files which are stored by our website on your computer. They enable us to analyse how our website is used and also allow us to see when you visit our website again. You can configure your browser in such a way that frequentis.com no longer can store cookies on your computer (if you do so, you also would have to delete the already existing ones). If you disable cookies, this might affect your user experience negatively.

1.4 Logging and protocols

When you visit frequentis.com, your internet access provider and, depending on your settings, your browser makes certain information accessible to us, such as your IP address, time and date of your visit and its length, the operating system used, version and language settings of your browser, as well as the hyperlinks contained on a frequentis.com webpage you have clicked on and how you move through the website. If you have reached frequentis.com through a link on a different website, it is possible to see that website as well. If you have reached frequentis.com through a search engine, it is possible to see which words you have used in the search.

We process the mentioned types of data to pursue our legitimate interests pursuant Art 6(1)(f) GDPR, which are:

  • facilitating flawless connections to our website
  • ensuring our website can be used comfortably
  • analysing system security and stability
  • further technical-administrative purposes.

These logfiles are automatically deleted after 30 days. In case there was a security incident, we will retain individually involved records longer than this period for forensic purposes, and only delete these records after fulfilment. In any case, full IP addresses are only accessible by specially designated persons in our IT department and will not processed for any other purpose than investigating a security incident.

1.5 Transfer of your personal data

We do not transfer your personal data to third parties unless you have explicitly consented to such a transfer or we are entitled or obligated to do so, for example based on Art. 6 GDPR or under the laws of an EU or EEA member state. In some instances, we use third parties as data processors as allowed under the GDPR, and whenever we do so, Frequentis AG remains fully responsible for that processing as the data controller. For example, www.frequentis.com is hosted by internex GmbH, Lagerstraße 15, 3950 Gmünd, Austria.

From time to time, we transfer the personal data you have entrusted us with between individual companies belonging to the Frequentis group of companies, for the purposes mentioned above. The Frequentis internal transfer is made on the basis of our legitimate interest to offer you more complete and integrated services or in order to fulfil our contractual obligations towards you.

1.6 Plugins

     1.6.1 Google Maps

To easily show you how you can find our offices and in which countries we have customers and references, we have integrated Google Maps into our website.

By visiting a page on our website which features a Google map, a connection to a Google server is made, and in this process the data made available by your browser, such as your full IP address, is collected and processed by Google. Google’s privacy policy can be found hereGoogle Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

     1.6.2 YouTube

To better inform you about what we do at Frequentis, we have embedded video clips on certain pages of our website which are hosted by YouTube.

By visiting a page on our website which has an embedded clip hosted by YouTube, a connection to a YouTube server is made, and in this process the data made available by your browser, such as your full IP address, is collected and processed by YouTube. 

YouTube is operated by YouTube LLC, mit Hauptgeschäftssitz in 901 Cherry Avenue, San Bruno, CA 94066, USA (“YouTube”). YouTube is affiliated with Google LLC, and YouTube’s privacy policy currently points to Google LLC’s privacy policy.

     1.6.3 Google Analytics

Our website uses Google Analytics, a web analysis service from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called cookies, text files that are stored on your computer and allow analysing how you use our website. The information contained in these cookies (including your shortened IP address, so you remain anonymous towards Google) is transferred and stored on a Google server in the US. Google will use this information to evaluate how people use our website, prepare reports of website activities for us and deliver other services connected with the use of the website. Additionally, Google may transfer this information to third parties if it is legally required or if third parties process these data on request of Google. Google will not in any case establish a combination between your IP address and other data from Google.

You can object to the use of your data through Google by installing a so-called add-on in your browser. Follow this link that leads you to the plugin on a Google site.

     1.6.4 LinkedIn (share button)

Pages in the “News” and “Press Releases” sections of our website have a LinkedIn share button, identifiable by this icon:

 

No information is transmitted to LinkedIn by our website unless you click on the icon. Clicking on the icon takes you away from our website and directly to LinkedIn. By this operation, LinkedIn will learn your full IP address, the page on our website the LinkedIn icon was located on and, depending on your browser settings, your browsing history. Please note that we have no knowledge about what data exactly LinkedIn retrieves from visitors to its site.

LinkedIn is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.

     1.6.5 Facebook (share button)

Pages in the “News” and “Press Releases” sections of our website have a Facebook share button, identifiable by this icon:

 

No information is transmitted to Facebook by our website unless you click on the icon. Clicking on the icon takes you away from our website and directly to Facebook. By this operation, Facebook will learn your full IP address, the webpage on our website the Facebook icon was located on and, depending on your browser settings, your browsing history. Please note that we have no knowledge about what data exactly Facebook retrieves from visitors to its site.

Facebook is Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

     1.6.6 Twitter (share button)

Pages in the “News” and “Press Releases” sections of our website have a Twitter share button, identifiable by this icon:

 

No information is transmitted by our website to Twitter unless you click on the icon. Clicking on the icon takes you away from our website and directly to Twitter. By this operation, Twitter will learn your full IP address, the webpage on our website the Twitter icon was located on and, depending on your browser settings, your browsing history. Please note that we have no knowledge about what data exactly Twitter retrieves from visitors to its site.

Twitter is Twitter Inc. 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

1.7 Your rights as a concerned person

We hereby inform you that pursuant to Article 15 et seq. GDPR you have the right to obtain information on the personal data concerned, as well as rectification or deletion or limitation of processing or of a right to object to processing as well as of the personal data right to have data portability.

Likewise, under Article 77 of the GDPR, you have the right to complain to a data protection supervisory authority if you consider that the processing of your personal data in breach of the GDPR.

If the processing is based on Article 6(1)(a) GDPR or Article 9(2)(a) GDPR (consent), you also have the right to revoke the consent at any time without affecting the legality of the processing on the basis of the consent until the revocation. As a user of our website, you have this right when you have registered for a newsletter or as a job applicant, for example.​​​​​​

1.8 Change of our data protection policies and statements

We reserve the right to amend this Privacy Policy from time to time so that it will always comply with legal requirements or to change our services in the Privacy Policy, e.g. the introduction of new services. Therefore, a new Privacy Policy will be valid if our website is accessed.

1.9 Enquiries

If you have any questions regarding the processing of personal data by Frequentis, please contact the Data Protection Officer of Frequentis AG directly by sending an e-mail to dataprotection.officer@frequentis.com. If your enquiry concerns a Frequentis subsidiary, it will be forwarded to that subsidiary or its Data Protection Officer.