Humans in the centre of the solution
Frequentis’ work is based on a process where humans are in the centre of the solution - this helps to achieve the goal of defining, designing and evaluating a safe, performing and resilient working environment where human abilities and health are considered a priority.
“Understanding” is the baseline used for processes, targets and key performance indicators within the control centre with the main goal of operating a control centre with zero failure at maximum productivity. Based on the “understanding” of the customer needs, in accordance to comparable performance indicators, the design is developed in close cooperation with the user and acceptance based on scientific methods.
To visualise design concepts and improve understanding of the working process and HMI requirements; mock-ups and prototypes are used to help stakeholders to evaluate, prove and describe design suggestions.
With the goal of human performance in the control room, it is important to balance objective and subjective criteria within testing. For all criteria, standardised scientific methods allow comparability with best of class.
To ensure a successful implementation of the project, scientific proof confirms that the performance and user experience criteria have been met. This confirmation is based on industry-standard guidelines (ISO 9241 series, EUROCONTROL’s HF Case) closely linked with processes like project management, safety management and customer training.
During every change to their work environment, people and their skills to carry this change play a major role. This is especially the case in the safety-critical area. User acceptance is therefore essential to operate new systems. Otherwise it would lead to significant and unexpected increases in project / operational costs.
With “Social Transition Management”, a 5-step user centric design process includes a solution to the problem of ensuring the user acceptance. And most importantly, Frequentis will support throughout the entire lifecycle of a control room.
Learn more about Control Room Consulting.