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FRQ header COVID-19 statement

Our COVID-19 Measures

(As of calendar week 24)

Since the outbreak of COVID-19, an internal focus team led by the Frequentis Executive Board is closely monitoring the market development, the spread of the virus and what measures are needed for business continuity.

You can find all of our currently implemented measures below.

Since the first information regarding COVID-19, we have implemented and maintained precautionary measures to ensure the health and safety of employees and to minimise the impact on the company’s operations and the operations of our customers.

For our statement from our CEO click here.

 

Vaccination programme

In most of our subsidiaries, vaccinations are already fully underway, with Frequentis USA and the UK already well ahead in terms of vaccination numbers, and the Middle East are on track for reaching a vaccination record of 100%. Australia is practically "COVID-free", although the borders will remain closed until at least October 2021, except for "travel bubbles". Singapore and Shanghai also report good vaccination progress. At our headquarters in Vienna we began a company vaccination programme for employees, with the majority of staff now fully vaccinated.

In such critical situations, it is an enormous benefit to be able to rely on the strong and stable relationships with our customers and partners and share knowledge as circumstances progress. We want to once again thank you, as our business partner, for the excellent cooperation and your confidence in us. We are positive that together we will continue to overcome the current crisis. For any comments or questions please refer to your Frequentis contact person. Our teams are ready to support you.

 

Digitalising operations

  • 97% of the staff are equipped with laptops to enable working from home to be implemented without any issues. 
  • The remaining 3% of staff are working in our factory or on site, maintaining test and emergency systems, while abiding by the appropriate social distancing measures.
  • Skype meetings ensure staff and customer contact can be maintained.
  • IT works without interruption and restrictions.
  • For information on our solutions and systems we invite you to visit our YouTube channel. 

Many thanks to all our customers for working flexibly with us to enable us to utilise digital methods of communication.

 

Resilience in the face of adversity

Combined with the above measures, we believe we are in good shape to withstand the challenges resulting from coronavirus. As well as ensuring business continuity, the most important factors for us are the health of our employees and ensuring that they can care for their children and families.

Frequentis continued to grow profitably in 2020, with a very good operating result despite the pandemic. 

  • Strong rise in EBIT to EUR 26.8 million; revenues only slightly lower at EUR 299.4 million
  • Order intake EUR 314.6 million; orders on hand increased to EUR 427.6 million
  • Product portfolio broadened further through strategic investments


As a leading global provider of information and communication solutions for safety-critical applications, Frequentis demonstrated its robustness during the pandemic of 2020. Despite the pandemic-related restrictions, with a few exceptions, it was possible to continue business unchanged.

For more information on our financial results 2020 click here.

 

Limitations

Our system engineers are still working in the test lab and the integration hall, ensuring to keep the necessary distance

The travel restrictions in place remain a challenge for certain tasks. Factory acceptance tests due to take place at our premise, and be attended by customers, are being rescheduled or, where possible, carried out virtually.

However, there are some tasks that can only be performed on our customers’ premises and we are taking the appropriate measures to reschedule these where possible or make alternative arrangements.

 

We are hiring

Despite these challenging times, at Frequentis we know one thing is certain – we will continue to hire the best talents to support us in pursuit of our goals. For this reason we would like to draw attention to our currently open job positions here.

We look forward to welcoming new employees to Frequentis.

we are hiring

MESSAGES FROM THE COUNTRIES

 

EMEA

Central & Eastern Europe

In Central Europe, and therefore also in our corporate headquarters in Vienna, we are experiencing a further decrease in COVID-19 cases in recent weeks due to the intensification of the vaccination programme. Nevertheless, we continue to carefully observe all local restrictions and government regulations, as well as all additional hygiene, distancing, and tracking measures for all Frequentis subsidiaries, as previously in place in the respective region. Our common goal is to ensure maximum availability of operations and services even in the event of employee infection.

Our clients also continue to operate according to their contingency plans, with only a very small percentage of teams present. Business travel and physical meetings are still kept to the absolute minimum, but are maintained in order to keep safety-critical systems running. However, due to reduced incident numbers in all regions, we are seeing a gradual increase in business travel and physical meetings.

We as Frequentis have made a clear statement to continue all activities despite the current challenges as we all prepare for the post-crisis period and work on large-scale infrastructure programmes funded by the EU and local authorities to relaunch our economy. These include the Single European Sky initiatives, the VLD Very Large Scale demonstrations in drone management and the cross-border 112 emergency call handling and many more.

 

Germany

Because we serve customers across the country, year-round, we are used to working remotely and from home, so the impact has been minimal to daily work. We have shown that we are able to effectively provide customers. Frequentis Germany continues to be fully operational and looking forward to overcoming the inconveniences caused by COVID-19.

  • Besides regular checks for mail and to monitor the situation at our facilities, most of our staff still work from home, but we are allowed to visit customer sites in order to install new systems or to do important maintenance work, as we are in critical infrastructure.
  • Furthermore, vaccinations of the staff are proceeding and travelling is more possible.
  • As the overall situation keeps getting better, working with the customer becomes easier again as well.

 

Middle East

Frequentis Middle East continues to remain fully operational to support the recovery of operations for ANSPs and airports as countries in the region open up borders gradually and allow airlines to resume scheduled passenger flights.

  • To support the ongoing protective measures our team will continue to work remotely but will be available for onsite meetings whenever possible
  • Frequentis Headquarters in Vienna continues production including all design reviews and acceptance tests. Due to a high grade of digitalisation of the delivery in the organisation,  Frequentis can ensure the ongoing project deliveries and the best possible support to our customer base.
  • We are fully committed to our customers and partners in the region to support the recovery of our economies.

We are looking forward to meeting all of our customers and partners again very soon to focus on projects and continue our joint efforts which will prepare us for when air travel resumes.

 

Nordics & Baltics

General 

  • The region has been moderately impacted in terms of infection rates and death tolls in comparison to Europe.
  • The national vaccination programmes, including Norway, are part of the EU framework agreement.
  • General ICT infrastructure and capacity support adequate schooling and remote working for most citizens and businesses.
  • Many Frequentis services could be performed remotely / digitally; in only few cases, onsite work had to be postponed. For work rated as a “socially critical”, the teams have been traveling from headquarters to the region to perform onsite works.
  • The experience is largely positive, showing that it is possible to perform such work in line with the continuously changing COVID-19 regulations, while keeping our staff and customers' personnel safe.

Norway

  • Current national and regional rules specify social distancing (face masks required indoors), remote working where possible, strict travel rules to and from Norway including testing and quarantine obligations, and social lockdown.
  • Norway has decided on a stepwise normalisation plan, each step being dependent on thresholds in regards to the actual infection rates.

 

United Kingdom

  • Frequentis UK has implemented all the local UK Government guidelines and is continuing to support all Frequentis business in the region. 
  • We are supporting all the emergency services and critical national infrastructure so that these agencies can sustain their operations. Whilst Our priority is the NHS (National Health Service), in parallel we will enable those who must maintain the restrictions around the country.
  • Over the last 12 months we have increased our capabilities in the region in order to support the projects and services that we are delivering to all of our customers and we have been able to support our colleagues from Vienna who are visiting the UK to assist with delivery of key projects.
  • We have put in place arrangements for remote testing of systems for customers, so that key milestones can be achieved.
  • Our staff are tested regularly to ensure their and your safety.

Also, read here the official statement on the current situation around Brexit by Frequentis CEO, Norbert Haslacher, and Frequentis UK Managing Director, Andy Madge.


APAC

Australia & New Zealand

Currently there are no active lockdowns in Australia and only a few COVID-19 cases in international hotel quarantine. The state borders are open and there will be a travel bubble with New Zealand established which will allow regional travel. Domestic air traffic is already back at 80% of pre-COVID level.

Frequentis Australasia has offices in the four major cities Brisbane, Sydney, Melbourne and Perth and our business was therefore not affected during the travel restrictions.

Our regional customers appreciate that Frequentis has been continuing business as usual and providing extensive support. Frequentis is working with its customers on delivering the large infrastructure investments the Australian Government commenced to further stimulate the economy.
 

Asia

Singapore, the Frequentis’ hub in Asia, has seen a rise in COVID-19 cases in recent weeks. Despite the vaccination campaigns, the region in general is seeing a surge in cases and many countries are imposing stricter movement controls.  Travel restrictions are still in place and remote working remains the principal mode of operation.

We remain in close contact with our customers and partners to secure the availability of their critical infrastructures, together with local IT-providers, our engineers in the region and via remote support from HQ.

 

AMERICAS

Brazil

Frequentis Brazil remains fully operational and available to answer any queries. 

  • We are working primarily remotely and from home, except for tasks that require us to be in the office or on site, where it is feasible.
  • Together with our local partners and clients we are continuously monitoring the situation, adopting temporary measures to prevent contamination, as well as to warrant the execution of ongoing projects.
  • Travel restrictions remain without doubt a challenge, but we are confident that together with our clients we can work out the best approach for each case.
  • As our customers carry on with their important missions, we continue to do the best to ensure that our systems are performing as they should during these difficult times.
  • We invite you to coordinate with us over virtual conferences to discuss your needs, deliver technical presentations, answers questions and, in some special cases, even remote solution demonstrations. 

 

Canada

Frequentis Canada Ltd. remains fully operational. Ontario, Quebec, and other provinces are back to full lockdown and in some cases a stay-at-home order, as Canada battles the third COVID-19 wave. We are back to working from home as a rule and only coming in to the office if required to support our customers. We will continue to adjust as required and to reassure our customers that we are here for them so that they can carry on with their important missions.

Our customers have responded with kind comments:

  • “Thank you for reaching out and supporting us in these strange times. We will keep you in mind as we adapt to our new operational circumstances.”
  • “Thank you very much for your support. These are indeed challenging times. Please stay safe and take care of your family and staff. I can’t wait till we can meet face to face again.”
  • “Thanks Mike, we are actively monitoring our critical suppliers, so the update is appreciated.”

 

USA

On May 13, the CDC changed their masktesting and quarantine guidance for fully vaccinated people and this has since rippled through the various government organizations that control local policies in Maryland and throughout the country. 

What this means for Frequentis USA:  

  1. Masks: It is no longer required to wear masks indoors at Frequentis USA, if fully vaccinated.
  2. Social Distancing: Capacity limits on conference rooms and offices are removed. Whenever possible, people should continue to use the largest possible spaces to gather and meet. Remote and virtual meeting formats are also still encouraged.
  3. Visitors: We advise that all unvaccinated people should continue to wear masks. Visitor acknowledgement forms will still be required, but will be updated to this effect.
  4. Travel: Briefing will continue as required. 
  5. Work from Home: No Change, unless employees are required to be in the office for a customer project supporting activity.

The CDC’s guidance comes at a time when case rates across the country have been dropping broadly and consistently, thanks to the vaccination programme. Case rates in Maryland are now at their lowest levels since July 2020 and they continue a downwards trend. 

Frequentis USA will continue to monitor the health trends, follow CDC guidance and react quickly to state and county health orders.