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FRQ header COVID-19 statement

Our COVID-19 Measures

(As of calendar week 42)

Since the outbreak of COVID-19, an internal focus team led by the Frequentis Executive Board is closely monitoring the market development, the spread of the virus and what measures are needed for business continuity.

You can find all of our currently implemented measures below.

Since the first information regarding COVID-19, we have implemented and maintained precautionary measures to ensure the health and safety of employees and to minimise the impact on the company’s operations and the operations of our customers.

For our statement from our CEO click here.

 

Vaccination programme

In most of our subsidiaries, vaccinations are already fully underway, with Frequentis USA and the UK already well ahead in terms of vaccination numbers, and the Middle East are on track for reaching a vaccination record of 100%. Australia is practically "COVID-free", although the borders will remain closed until at least October 2021, except for "travel bubbles". Singapore and Shanghai also report good vaccination progress. At our headquarters in Vienna we began a company vaccination programme for employees, with the majority of staff now fully vaccinated.

In such critical situations, it is an enormous benefit to be able to rely on the strong and stable relationships with our customers and partners and share knowledge as circumstances progress. We want to once again thank you, as our business partner, for the excellent cooperation and your confidence in us. We are positive that together we will continue to overcome the current crisis. For any comments or questions please refer to your Frequentis contact person. Our teams are ready to support you.

 

Digitalising operations

  • 97% of the staff are equipped with laptops to enable working from home to be implemented without any issues. 
  • The remaining 3% of staff are working in our factory or on site, maintaining test and emergency systems, while abiding by the appropriate social distancing measures.
  • Skype meetings ensure staff and customer contact can be maintained.
  • IT works without interruption and restrictions.
  • For information on our solutions and systems we invite you to visit our YouTube channel. 

Many thanks to all our customers for working flexibly with us to enable us to utilise digital methods of communication.

 

Resilience in the face of adversity

Combined with the above measures, we believe we are in good shape to withstand the challenges resulting from coronavirus. As well as ensuring business continuity, the most important factors for us are the health of our employees and ensuring that they can care for their children and families.

Frequentis continued to grow profitably in 2020, with a very good operating result despite the pandemic. 

  • Strong rise in EBIT to EUR 26.8 million; revenues only slightly lower at EUR 299.4 million
  • Order intake EUR 314.6 million; orders on hand increased to EUR 427.6 million
  • Product portfolio broadened further through strategic investments


As a leading global provider of information and communication solutions for safety-critical applications, Frequentis demonstrated its robustness during the pandemic of 2020. Despite the pandemic-related restrictions, with a few exceptions, it was possible to continue business unchanged.

For more information on our financial results 2020 click here.

 

Limitations

Our system engineers are still working in the test lab and the integration hall, ensuring to keep the necessary distance

The travel restrictions in place remain a challenge for certain tasks. Factory acceptance tests due to take place at our premise, and be attended by customers, are being rescheduled or, where possible, carried out virtually.

However, there are some tasks that can only be performed on our customers’ premises and we are taking the appropriate measures to reschedule these where possible or make alternative arrangements.

 

We are hiring

Despite these challenging times, at Frequentis we know one thing is certain – we will continue to hire the best talents to support us in pursuit of our goals. For this reason we would like to draw attention to our currently open job positions here.

We look forward to welcoming new employees to Frequentis.

we are hiring

MESSAGES FROM THE COUNTRIES

 

EMEA

Central & Eastern Europe

In Central Europe, and thus also at our corporate headquarters in Vienna, we have experienced a further decline in COVID-19 cases in recent weeks due to the intensification of the vaccination programme. This also leads to the fact that we at Frequentis have decided to relax various safety measures from the past.

Nevertheless, we continue to carefully observe all local restrictions and official regulations as well as all additional hygiene, isolation and tracking measures for all Frequentis subsidiaries as they have been in place in the respective region so far. Our common goal is to ensure maximum availability of operations and services even in the event of an infection of employees.

Our customers continue to work according to their contingency plans, with only a very small percentage of teams present. Business travel and physical meetings are still kept to an absolute minimum, but are maintained to keep security-critical systems running. However, due to the reduced number of incidents in all regions, we are seeing a gradual increase in business travel and physical meetings.

 

Germany

Because we serve customers across the country, year-round, we are used to working remotely and from home, so the impact has been minimal to daily work. We have shown that we are able to effectively provide customers. Frequentis Germany continues to be fully operational and looking forward to overcoming the inconveniences caused by COVID-19.

  • Besides regular checks for mail and to monitor the situation at our facilities, most of our staff still work from home, but we are allowed to visit customer sites in order to install new systems or to do important maintenance work, as we are in critical infrastructure.
  • Furthermore, vaccinations of the staff are proceeding and travelling is more possible.
  • As the overall situation keeps getting better, working with the customer becomes easier again as well.

 

Middle East

Frequentis Middle East continues to remain fully operational to support the recovery of operations for ANSPs and airports as countries in the region open up borders gradually and allow airlines to resume scheduled passenger flights.

  • To support the ongoing protective measures our team will continue to work remotely but will be available for onsite meetings whenever possible
  • Frequentis Headquarters in Vienna continues production including all design reviews and acceptance tests. Due to a high grade of digitalisation of the delivery in the organisation,  Frequentis can ensure the ongoing project deliveries and the best possible support to our customer base.
  • We are fully committed to our customers and partners in the region to support the recovery of our economies and looking forward to meeting all of our customers and partners to focus on projects and continue our joint efforts which will prepare us for when air travel resumes.

 

Nordics & Baltics

General 

  • The region has been moderately impacted in terms of infection rates and death tolls in comparison to Europe.
  • The national vaccination programmes, including Norway, are part of the EU framework agreement.
  • General ICT infrastructure and capacity support adequate schooling and remote working for most citizens and businesses.
  • Many Frequentis services could be performed remotely / digitally; in only few cases, onsite work had to be postponed. For work rated as a “socially critical”, the teams have been traveling from headquarters to the region to perform onsite works.
  • The experience is largely positive, showing that it is possible to perform such work in line with the continuously changing COVID-19 regulations, while keeping our staff and customers' personnel safe.

Norway

  • Norway has decided to remove entry measures through three phases. The first phase starts on Saturday September 25 at 16:00.
  • In this first phase the entry restrictions are lifted for the EEA/Schengen and purple countries. The police will prioritise border control of travellers from areas with high infection pressure. The control of travellers from areas with low infection pressure will be deprioritised, but spot checks will be carried out.

 

United Kingdom

  • Frequentis UK has implemented all the local UK Government guidelines and is continuing to support all Frequentis business in the region. 
  • We are supporting all the emergency services and critical national infrastructure so that these agencies can sustain their operations. Whilst Our priority is the NHS (National Health Service), in parallel we will enable those who must maintain the restrictions around the country.
  • Over the last 12 months we have increased our capabilities in the region in order to support the projects and services that we are delivering to all of our customers and we have been able to support our colleagues from Vienna who are visiting the UK to assist with delivery of key projects.
  • We have put in place arrangements for remote testing of systems for customers, so that key milestones can be achieved.
  • Our staff are tested regularly to ensure their and your safety.

Also, read here the official statement on the current situation around Brexit by Frequentis CEO, Norbert Haslacher, and Frequentis UK Managing Director, Andy Madge.


APAC

Australia & New Zealand

Currently there are lockdowns in place in Sydney and Melbourne to stop the spread of the Delta variant until the vaccination rates reach a level on 70%. The majority of state borders are closed again and the travel bubble with New Zealand was paused. Domestic air traffic was back at 80% of pre-COVID level but decreased again due to the reimposed travel restrictions. The Australian Government is currently focusing on pushing up the vaccinations rates as quickly as possible.

Frequentis Australasia has offices in the four major cities Brisbane, Sydney, Melbourne and Perth and our business is therefore not affected while the travel restrictions are imposed.

Our regional customers appreciate that Frequentis has been continuing business as usual and providing extensive support. Frequentis is working with its customers on delivering the large infrastructure investments the Australian Government initiated to further stimulate the economy.
 

Asia

Singapore, the Frequentis’ hub in Asia, has seen a rise in COVID-19 cases in recent weeks. Despite the vaccination campaigns, the region in general is seeing a surge in cases and many countries are imposing stricter movement controls.  Travel restrictions are still in place and remote working remains the principal mode of operation.

We remain in close contact with our customers and partners to secure the availability of their critical infrastructures, together with local IT-providers, our engineers in the region and via remote support from HQ.

 

AMERICAS

Brazil

Frequentis Brazil remains fully operational. 

  • We are back at the office and work partially remote as feasible.
  • Together with our local partners and clients we are continuously monitoring the situation, adopting temporary measures to prevent contamination, as well as to warrant the execution of ongoing projects.
  • International travel restrictions remain without doubt a challenge, but we are confident that together with our clients we can work out the best approach for each case.
  • We invite you to coordinate with us over virtual conferences to discuss your needs, deliver technical presentations and answer your questions.  

 

Canada

Both of our Canadian entities - Frequentis Canada Ltd. in Ottawa, Ontario, and Frequentis Canada ATM Ltd. across the river in Gatineau, Quebec, remain fully operational. Ontario, Quebec, and other provinces are re-opening gradually as the third COVID-19 wave comes to an end and Canadian vaccination rates reach record levels. We have thus gradually re-started working from the office, currently one to two days per week, or at any time if required to support our customers. We will continue to adjust as required and to reassure our customers that we are here for them so that they can carry on with their important missions.

Our customers have responded with kind comments:

  • “Thank you for reaching out and supporting us in these strange times. We will keep you in mind as we adapt to our new operational circumstances.”
  • “Thank you very much for your support. These are indeed challenging times. Please stay safe and take care of your family and staff. I can’t wait till we can meet face to face again.”
  • “Thanks Mike, we are actively monitoring our critical suppliers, so the update is appreciated.”

 

USA

In June, the US set an all-time low for COVID-19 cases, hospitalizations and deaths. However, since July, cases have been increasing steadily and cases in some US states are at the highest that they have ever been.

On July 27, the CDC modified their masking guideline, recommending vaccinated people to wear masks indoors in areas of “substantial” or “high” transmission. This guidance was issued after determining that vaccinated people were contracting and transmitting the COVID-19 virus. At the time, half of the US was affected in south-eastern and north-western states. Currently, this recommendation affects the entire country.

Local governments have acted with independence with some jurisdictions implementing mask rules and others allowing masks to remain voluntary. Maryland has a very high vaccination level and a very low level of cases as compared to other areas of the country and most county governments are not currently mandating masks.

FUSA continues to monitor our state and county government orders to drive our facility policy related to masking. We are mandating masks for customer events which have many participants. 

 

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