GIS-Driven Call Management

The FREQUENTIS PROTECT™ 911 Call Taker solution delivers a comprehensive, user friendly system for answering 911 and non-emergency calls at Public Safety Answering Points.

System capabilities include full-featured Call Handling, fully integrated GIS, Call Monitoring and Intervening, Call Taker status views, Intelligent Speed Dials, enhanced Dial Plan capabilities, Analog/VoIP gateways, and complete integration with a NENA compliant logging system including the PROTECT™ 911 MIS. With an ever increasing number of features, PROTECT™ 911 Call Taker is more than capable of fulfilling the needs of Next Generation 911 call center operations.

Native IP Communications: PROTECT™ 911 Call Taker provides IP based communication for 911 calls, standard telephony, mobile calls, and analog radios. PROTECT™ 911 interfaces all analog and digital call lines and protocols and converts them immediately to VoIP to ensure redundant, state of the art, IP communication.

Integrated GIS: The Integrated Geographical Information System (GIS) displays customer specific maps using static and dynamic layers. Calls are mapped as soon as location information is available allowing call display prior to answer. The map displays incoming calls, 911 wireless calls, 911 landline calls, and allows manually placed icons as well as different editable static layers. Reverse map look ups can be initiated from any point on the map to bring back Location and contact information.

Next Generation 911: Designed specifically for Next Generation emergency operations following the NENA i3 blueprint for NG911, PROTECT™ 911 Call Taker provides a state-of-the-art platform for handling 911 calls in a GIS driven environment. Active NENA involvement is very important to FREQUENTIS which is why our associates maintain leadership roles in both the National Emergency Number Association (NENA) and the European Emergency Number Association (EENA). Frequentis is an active participant and lead in NENA Industry Collaboration Events (ICE) to ensure that the standards are not only properly developed but that our software is interoperable with other vendors that are developing to the standards.

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