Current News and Press Releases

Hexagon Safety & Infrastructure and Frequentis upgrade South Tyrol’s command and control centre

Civil Protection Agency expands integrated communications and dispatching system

Copyright Hexagon Safety & Infrastructure

Ismaning, Germany, April 6, 2017 – The South Tyrolean Civil Protection Agency has gone live with a system upgrade and expansion to its integrated command and control center. A Hexagon Safety & Infrastructure customer since 1999, the agency worked with Hexagon and Frequentis to upgrade and integrate its Frequentis 3020 LifeX communications platform with Hexagon’s Intergraph Computer-Aided Dispatch (I/CAD) system.

The upgrade and extension of the core system features state-of-the-art IP technology that supports, for
example, existing capabilities for emergency calls and analog radio communication, while also exploiting the full potential of digital radio. A modern, intuitive user interface enables staff in the command and control center to operate all communication channels via a touch screen or through the integrated dispatching system. The voice recording takes place within Frequentis’ DIVOS 3 log solution. The bilingual user interface permits dispatchers to work in either German or Italian. The entire range of fully integrated software from Hexagon and Frequentis is implemented on a virtual platform to reduce hardware requirements and optimally support all business-related functions.

Commenting on the project’s success and the capabilities of the integrated system, Markus Rauch, project manager of the Regional Department of Fire and Civil Protection at the Civil Protection Agency, said, “The new solution’s innovative operation facilitates easier handling of emergency calls and radio communications, simplifying and enhancing coordination and cooperation between three organisations. Systems security and availability are particularly important to us, constituting the fundamental requirement for our day-to-day responsibilities in the safety-critical area.”

Located in the provincial capital, Bolzano, the command and control center supports the three departments of the Civil Protection Agency: Professional Fire Brigade of Bolzano, Traffic Information Center and Regional Emergency Call Centre. The new solution equips the province’s emergency services with the tools needed to face future challenges. By following the TETRA standard using Frequentis’ Unified Radio Gateway, the solution will allow personnel to take full advantage of digital trunked radio following the launch of TETRA operations in the summer of 2017. In addition, the common European 112 emergency number is currently being adopted as a national standard throughout Italy. The systems are also flexible and extensible to adapt to operational changes within the command centre.

Maximilian Weber, senior vice president for EMEA at Hexagon Safety & Infrastructure, states, “We are excited to have our long-standing customer, the Autonomous Province of South Tyrol, joining us in our endeavors to enhance and shape the future. Along with Frequentis, Hexagon’s state-of-the-art technologies are optimizing the command center’s communications and operational management – to the great benefit of the local citizens and millions of tourists in South Tyrol.”

The global leader in public safety and security, Hexagon Safety & Infrastructure helps protect 1 in 12 people worldwide. Hexagon’s public safety and security solutions improve the quality, accuracy and availability of critical information, increasing performance and productivity, while reducing the total cost of ownership for mission-critical IT investments.

Select Country
Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Saint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo-Brazzaville Cook Islands Costa Rica Côte d’Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroes Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Honduras Hong Kong SAR of China Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao SAR of China Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Marianas Norway Oman Pakistan Palau Palestine Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Saint Barthélemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino São Tomé e Príncipe Saudi Arabia Senegal Serbia Serbia and Montenegro Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand The Bahamas Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States of America United States Minor Outlying Islands Uruguay US Virgin Islands Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe